Payment Assistant

Legal & General (L&G) is a leading UK financial services group and major global investor. 

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. 

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income. 

Who we are 

Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement.

We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys. 

We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways. 

We’re recruiting for a Payment Assistant to join our Customer Payroll team in Cardiff. 

This is an admin-based role focused on ensuring customer payments are processed accurately, compliantly and on time. You'll work with payment data, tax calculations, HMRC reporting and payroll-related activities, helping to deliver the right outcomes for our customers. 

Full training will be provided, making this a great opportunity for someone looking to develop their career in payroll, payments or financial operations.

What you'll be doing:

• Processing customer payments accurately and on time
• Inputting payment, payroll and HMRC data into relevant systems
• Applying tax codes, PAYE deductions and payment updates where required
• Reviewing returned payments and supporting ad hoc payment queries
• Checking workflow activity and maintaining accurate records
• Escalating anomalies or complex cases to Payroll Specialists
• Supporting quality checks, audit queries and process improvements
• Working closely with colleagues across Customer Payroll to deliver good customer outcomes

Who we're looking for:

• Strong attention to detail and a high level of data accuracy
• Experience working in an administrative, processing or data-focused role
• Confidence working with systems, spreadsheets and workflow tasks
• Good written and verbal communication skills
• Ability to work accurately in a busy environment
• A careful and organised approach to handling sensitive information
• Tax, payroll or payment processing awareness would be helpful
• Awareness of pension products or HMRC reporting would be beneficial

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are many discounts we offer – both for our own products and at a range of high street stores and online
• We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. 

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. 

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.