Operations & Transformation Colleague Engagement Lead

Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income, savings, lending and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we’re a fast-growing division with big, customer-centered ambitions. 

Recruiter: Clarice Wale clarice.wale2@landg.com Internal Closing Date: 19.07.2024

Your role at a glance 

Do you recognise when change is needed? Are you outcome and delivery focused? Are you able to motivate and encourage a team? If these are skills you believe you hold then this might be the opportunity for you! 

We are looking for someone to support the delivery of the departmental colleague engagement strategy in order to support engagement, wellbeing, behavioural and cultural changes across Retail Protection Operations, in line with identified business needs from all colleagues listening posts (e.g. Voice, operational Back to Floor sessions, individual teams feedback, etc …).  Ensuring all employee engagement and retention plans are effective to minimise attrition and operational costs.  You will come in on a starting salary of up to £30,000 dependant on experience. 

You will work 35 hours a week Monday to Friday. We have a hybrid working model where you can work from home 3 days and the office 2 days a week. 

What you'll be doing

• Support the RP Operations and Transformation leadership team in the designing and delivery of a quarterly plan of engagement initiatives that will evolve throughout the year in order to have a clear vision, approach and help to create a specific and effective engagement plan for RP Operations & Transformation. 
• Be the champion and lead delivery of both the core engagement and soft engagement activities into Retail Protection Operations.
• Helping to design and support initiatives that will drive relevant and focused activities to address all VOICE (Glint) survey results.
• Monitoring and evaluation of success, seeking feedback and monitoring the success of all engagement initiatives in line with improving colleague engagement across Retail Protection Operations.
• Support our colleague network in local areas to ensure they are motivated and able to support the delivery of central initiatives.  Also offer advice and guidance for more localised initiatives they may be delivering in their individual areas and encourage the sharing of best practice from a communications perspective.   
• Fully engage with and participate in the broader Retail colleague engagement network to support the design of initiatives which will drive improved levels of engagement and performance, taking into account transformational requirements and maximising colleague retention in Retail Protection customer facing operations. 
• Contribute to Retail Protection Transformation projects and wider Retail Customer Service initiatives as required

What we are looking for 

•  Ability and willingness to grasp new or unfamiliar software quickly when necessary
• Approaches challenges and problems with pace, energy and a strong “Will to Win”
• Recognises, and is able to highlight and influence others, when change is necessary
• Able to work as part of a team or independently on own initiative adopting new approaches
• Able to prioritise own, and teams workload, and reprioritise as necessary
• Ability to listen intently and interpret complex information to identify root causes and define relevant and appropriate actions
• Excellent attention to detail
• Able to build strong and mutually beneficial relationships and leverage these relationships to drive to intended outcomes
• Experience of delivering multi-channel communications within a multi-site environment, to inform, engage and inspire

The brand with the brolly is choosing today to change tomorrow.

Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands. 

We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.

Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.