Operational Excellence Analyst

Legal & General (L&G) is a leading UK financial services group and major global investor. 

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. 

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income. 

L&G Institutional Retirement looks after around 700,000 institutional customers who have their retirement benefits secured with us. Operating continuously in the UK market from our entrance in 1987, we are the UK’s longest-running insurer. 

Our Institutional Retirement business is the UK’s longest-serving active bulk annuity provider.

Who we are 

Institutional Retirement is the only insurer to have been operating continuously in the UK market from our entrance in 1987 to the present day. Our UK retirement annuity book stands at an estimated £86.1 billion at 31 December 2023. 

Across our retail and institutional retirement businesses, we look after more than 1 million customers, around c.700,000 of whom are institutional customers who have had their retirement benefits secured with us. 

We’re looking for an Operational Excellence Analyst to join L&G Institutional Retirement and support the growth of a newly created Operational Excellence function.

This is a great opportunity for someone who enjoys making work better, simpler and more effective. You’ll help teams understand how their processes work today, identify where improvements can be made, and support the delivery of initiatives that improve service, strengthen controls and create lasting change.

You’ll bring a continuous improvement mindset, practical delivery experience and the ability to work well with different teams across the business.

What you'll be doing:

• Supporting the delivery of operational excellence and continuous improvement initiatives across Institutional Retirement
• Mapping and analysing processes to identify opportunities for improvement
• Working with operational teams, SMEs and Change Champions to embed continuous improvement behaviours
• Supporting the delivery of Op Ex and CI training, coaching and capability-building activity
• Helping to document business requirements, process improvements and recommended changes
• Managing smaller initiatives and improvement events against agreed objectives, risks and dependencies
• Using data to support decision-making, track benefits and improve service quality
• Capturing lessons learned and supporting the closure of completed initiatives

Who we're looking for:

• Experience applying continuous improvement, operational excellence, Lean, Six Sigma or similar methodologies
• Practical experience of process mapping, value stream mapping or business process improvement
• Experience working with operational teams to deliver measurable improvements
• Strong stakeholder management skills, with the ability to build trust and influence others
• Comfortable supporting training, coaching or capability-building activity
• Good analytical skills, with the ability to use data to understand problems and evidence improvements
• Experience supporting projects, change activity or structured improvement initiatives
• Knowledge of pensions, financial services, Product, Agile or project management would be a huge plus!

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are many discounts we offer – both for our own products and at a range of high street stores and online
• We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. 

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. 

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.