Learning & Development Consultant
- Hove
- Full-time
- Customer Service
__jobinformationwidget.freetext.ExternalReference__
3471_03272
This vacancy has now expired. Please see similar roles below...
Legal & General (L&G) is a leading UK financial services group and major global investor.
We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.
We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.
L&G Asset Management is one of Europe’s largest asset managers, providing clients and partners with complex, responsible investment solutions, across public and private markets. As a global investor, we are present where our clients most need us – from Hong Kong and Singapore, to Chicago and major European financial hubs.
Created by combining our investment management (LGIM) and asset origination (LGC) capabilities, our Asset Management division works with our Institutional Retirement and Retail divisions to benefit our clients and customers – which include individual savers, pension scheme members and global institutions – and deliver enhanced shareholder returns.
Joining us means becoming part of a market-leading team, with capabilities across the full spectrum of asset classes, with an enduring commitment to responsible investment and creating long-term, sustainable value for our clients and partners.
We are recruiting for a L&D Consultant to facilitate people development through identification, provision and delivery of a range of product, technical and skills-based training programs to PRT Client Services staff, in order to ensure that the customer, business and regulatory requirements of the department are satisfied.
What you’ll be doing:
- Defining, developing and delivering a strategy that enables the business to maintain access to suitable trained and competent staff, and is aligned to PRT Client Services strategy and vision
- Through liaison across the department, identifying requirements and through liaison with Divisional and Group L&D functions ensure appropriate training material is produced, arranged and delivered to a schedule, gaining approval and sign off from the Management Team, including delivery of skills, product and technical application across the department, ensuring alignment to L&G Group policies
- Delivering an appropriate range of training solutions to individuals or groups. This includes the delivery of Defined Benefit Pensions training and continuous professional development for all Client Services staff, such as managing projects, coaching, feedback, customer experience, management development, vulnerable customer and regulatory training
- Ensuring that the business has awareness of and is actively engaged in all Group and Divisional training opportunities, as appropriate, and that the business voice is represented at Divisional level to ensure the key strategic offering meets the business requirements
- Ensuring that all knowledge is embedded into standard practice and process for all individuals by liaising with and supporting the management team and Subject Matter Experts to ensure suitable support networks are in place during and after training delivery
- Documenting all team and individual records in the agreed format for internal regulatory standards of the Conduct of Business Sourcebook (COBS) and Training and Competence (T+C) guidelines and produce Information on quality and training results for publication within the department to ensure visibility of training available and completed
- Supporting all ‘In Team’ Business trainers in their preparation, delivery and monitoring of successful intra and inter team training to ensure that all team members develop in line with expectation
- Designing and implement appropriate training regimes that give sufficient emphasis to the need for customers to understand that fair treatment and delivering good outcomes to them is central to the corporate culture
We are looking for someone with previous exposure to training and development on teams, the team cover customer services & complaints.
- CIPD Learning & Development qualification or equivalent demonstrable experience
- Understanding of defined benefit pension schemes and the way benefits are structured and administered in Defined Benefit schemes is beneficial
- Has knowledge of the following legislation and remains compliant: GDPR, Financial Crime, Complaints, Consumer Duty, Breach guidelines
- Has a strong understanding of the risks to the business and actively takes steps to reduce these risks.
- Highly customer focused and understands the need to maintain and improve relationships with both internal and external customers. This includes policyholders, scheme members, legislative bodies, third parties and your colleagues within the whole of L&G.
- Clear written and verbal communication
- Ability to manage tight timescales, prioritise own work or escalate if necessary
- Understanding and application of: Training Needs Analysis, Design, Delivery, Evaluation
- Experience in producing MI for Training & Quality purpose
- Basic user experience in MS Excel, Word and PowerPoint, and Training database/TNA
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
- There are the many discounts we offer – both for our own products and at a range of high street stores and online
- In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.
We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.
If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.
If you’re open to find out more, we'd love to hear from you.
Great news! We will let you know when a new job like this has been added!
VideoUrl
https://www.youtube.com/watch?v=djTs2V4JUFs
Our businesses
There’s so much more to us than meets the eye. We’re insurers, investors, builders, city-regenerators and green technology champions. And whatever the future holds, our people’s knowledge, skill and passion will mean we’re placed to make a real difference to society.
Read MoreWorking for us
Here, your actions and ideas come to life in exciting and meaningful ways. Ours is a story of evolution, a journey we can go on together. Ours is a culture of trust and collaboration, genuinely caring about society and one another. At Legal & General, your story will be anything but familiar.
Read MoreSimilar roles
Salary
Location
Dublin
Business Unit
Legal & General Investment Management
Job Family
Compliance
Location
Dublin
Full Time/Part Time
Full-time
Permanent/Fixed Term Contract
Permanent
Description
We’re recruiting for a Associate Compliance Manager to join us. We’re offering a competitive base salary and good benefits package.You will be part of a dedicated Compliance Function, providing compr
Reference
17b4ba01-fd0f-42ee-943c-0372198165f8
Expiry Date
01/01/0001
Salary
Location
London
Business Unit
Legal & General Group Functions
Job Family
Legal
Location
London
Full Time/Part Time
Full-time
Permanent/Fixed Term Contract
Permanent
Description
We are looking for a dedicated and experienced Senior Legal Counsel (Employment) to join our Legal & Governance team. This role is pivotal in providing top-tier employment law advice to our organisati
Reference
14f562a5-7c42-428d-b26a-f5ba52df59cf
Expiry Date
01/01/0001
Salary
Location
London
Business Unit
Legal & General Retirements Institutional
Job Family
Investments
Location
London
Full Time/Part Time
Full-time
Permanent/Fixed Term Contract
Permanent
Description
Join our dynamic team as the Head of Tactical Asset Allocation (TAA), Sovereigns and Portfolio Oversight. In this senior leadership role, you will be instrumental in shaping our Tactical Asset Allocat
Reference
205e812a-d57a-4c50-93fa-2f51726b390d
Expiry Date
01/01/0001
Our latest posts

Teaser
Executive LeadershipContent Type
BlogPublish date
04/25/2025
Summary
The traditional top-down leadership model is becoming increasingly obsolete. In today’s complex, fast-paced world, the most effective leaders are collaborative, emotionally intelligent, and, most i

by
Enrique Rodriguez

Teaser
Finance & ActuaryContent Type
BlogPublish date
04/24/2025
Summary
In an era where data drives decision-making across every industry, the role of the actuary is evolving at an unprecedented pace. At Legal & General, we recognise that the traditional actuarial

by
Enrique Rodriguez

Teaser
Technology, Digital & DataContent Type
BlogPublish date
04/24/2025
Summary
Digital transformation is no longer a future ambition; it’s a present-day imperative. As organisations accelerate their adoption of emerging technologies, the role of IT professionals has

by
Enrique Rodriguez

Teaser
GeneralContent Type
BlogPublish date
04/02/2025
Summary
At L&G, we pride ourselves on putting our people first and caring about every individual and their future. That’s why we offer a range of employee benefits, to help you manage your money, your h

by
Enrique Rodriguez
.jpg)
Teaser
InvestmentsContent Type
BlogPublish date
04/02/2025
Summary
Private markets are no longer a niche asset class; they’ve become a cornerstone of modern investment strategies. As traditional public markets face increasing volatility, institutional investo

by
Enrique Rodriguez

Teaser
Our peopleContent Type
BlogPublish date
03/06/2025
Summary
At L&G, we are proud to celebrate International Women’s Day 2025 by highlighting the incredible women driving innovation and excellence in data. While progress has been made, women remain underr

by
Enrique Rodriguez

Teaser
Future TalentContent Type
BlogPublish date
02/13/2025
Summary
Apprenticeships at L&G Apprenticeships aren’t just an entry point into a career. They’re a way to continuously develop, explore new opportunities, and gain new skills needed for a successful future

by
Enrique Rodriguez

Teaser
Technology, Digital & DataContent Type
BlogPublish date
01/24/2025
Summary
Data Analysts play a vital role in turning information into actionable insights, helping businesses make smarter decisions and drive progress. At L&G (Legal & General), our Data Analysts are at

by
Enrique Rodriguez
.jpg)
Teaser
Executive LeadershipContent Type
BlogPublish date
01/24/2025
Summary
As a senior professional, advancing your executive career requires more than just hard work and technical expertise. It demands strategic thinking, continuous development, and the ability to pos

by
Enrique Rodriguez

Teaser
InvestmentsContent Type
BlogPublish date
01/24/2025
Summary
What are private markets? Private markets refer to investments made in assets that are not traded on public exchanges, such as private equity, private debt, real estate, and infrastructure. The

by
Enrique Rodriguez