Junior Technical Specialist Apprenticeship 2024 - Hove

Are you looking for an exciting opportunity to earn while you learn?

The L&G Apprentice programme has been designed to help you reach your potential.  You will develop your skill set, gain valuable work experience and complete a fully funded professional qualification, all whilst earning a competitive salary with access to outstanding employee benefits.

With support every step of the way and access to core skills training, you will contribute to the success of a team and be supported by your line manager.  As part of a cohort of apprentices, you will also have the opportunity to connect with your peers and colleagues though networking opportunities and social events.

Joining L&G is the beginning to a future that will be anything but familiar. So take a closer look, get involved, be curious and find out how we will enable you to be at your best no matter who you are.

This role is due to start September 2024 and the expected salary is £25,000 per annum. 

We recruit on a rolling basis and expect this vacancy to close before the deadline. To be in with the best chance of securing a role, please submit your application ASAP 

What does this team do?

The focus of the Cloud Support Apprentice is to work as part of the Core Services team, part of the Group Technology function at L&G.  The Core Services team manage the Tier 0 (most sensitive systems & Infrastructure) identity services.  All IT systems and projects, across every business unit, have a dependency on Tier 0 services.

We set and manage the security posture for all common services at Legal & General. On premise systems, laptops, VDIs will use identity for access to all applications, systems, services, repositories etc.   In addition, all L&G cloud instances (Azure/AWS/GCP) depend on identity via Core Services managed systems. 

What you'll be doing  

Join us on a 20-month programme in which you will complete a Microsoft Azure Cloud Support Specialist Level 3 apprenticeship qualification, whilst building on your technical skills, problem solving, effective communication and teamwork. 

You’ll receive on the job training and coaching from your line manager.  Alongside this you’ll complete training workshops and assignments, delivered by a leading apprenticeship training provider.  Combined, these will fully equip you to be successful in your role, with the knowledge and skills required to apply to real world business challenges.

During your apprenticeship you will:

• Understand and have exposure; to all the components that make up an enterprise level cloud deployment.
• Learn all the proactive activities required to ensure key business systems and services are running optimally, preventing, or reducing the likelihood of, service impacting events.
• Assist in the diagnosis of IT problems/faults, using the required troubleshooting methodology and tools.
• When a cloud based, or on-premises, system fails; you will be engaged to assist in the resolution of the incident.
• Contribute to the team’s responsibilities in delivering proactive maintenance activities including Operating System OS Patching and Business Continuity Testing.
• Collaborate with other team members to support the delivery of changes to the deployed Tier 0 Infrastructure.
• Help your team to ensure that all customers and stakeholders are treated fairly in line with Legal & General’s principles on the Customer Experience and Treating Customers Fairly policy.
• Have guidance from your team and manager who will support you and teach you the day-to-day role
• Apply the knowledge and skills that you’ve learnt from your training into the role
• Be part of a big team and develop your collaboration skills
• Have the opportunity to meet and network with new colleagues within your team, but also across the wider organisation

What we're looking for  

The person who would most benefit and enjoy this programme is hungry to learn and eager to get started in the world of work.  We’re not expecting prior industry experience, but we’ll want to see that you have the aptitude, potential and desire which will ultimately lead to you being successful.  We’ll teach you the rest!

To qualify for the programme, you will need: 

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

What is the assessment process? 
Our Assessment process typically involves the following stages, but may vary slightly from scheme to scheme. 

Application form

• Captures essential information from candidate and is an opportunity to provide their CV 

Online tests

• Includes multiple choice questions and a video interview. The online test asks a number of behavioural questions to help us understand more about candidates' strengths. There is also an analytical component which assesses numerical reasoning skills. In the video interview, we will ask 3 core questions focusing on motivation to join L&G, as well as the candidates approach to learning. 

Assessment centre (either face to face or virtual) comprised of:  

• Group Exercise - candidates are given a task to work on in groups of up to 6 and observed 

• Interview - Conducted by 2 assessors, 45 minutes including time for questions from the candidate, questions include competency and commercial based questions 

• Presentation - 15 minutes in duration, 10 minutes to present and 5 minutes for questions from assessor

The brand with the brolly is choosing today to change tomorrow.

Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands. 

We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.

Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?

Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.

We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve.

We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow.

We all work differently, and have different needs, which is why. we’re always open to discussing flexible working arrangements. Likewise, we’re committed to finding reasonable accommodations for candidates with specific needs during our recruiting process.

So whoever you are, wherever you are, whatever your story, we'd love to hear from you.