IT Service Analyst - 12 month FTC

Legal & General (L&G) is a leading UK financial services group and major global investor. 

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. 

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income. 

Who we are 

Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement.

We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys. 

We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways. 

Join our dynamic IT Operations team and play a key role in delivering exceptional service support across Retail Retirements. We’re looking for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about providing outstanding customer service. If you have a strong foundation in IT Service Management and want to make a real impact, we’d love to hear from you.

What you'll be doing:

• Providing expertise and resolution for incidents, requests and problems within agreed service levels
• Maintaining and sharing knowledge of systems and processes across the team
• Monitoring and reporting on service availability using appropriate tools
• Escalating issues that could impact service levels or cause extended outages
• Supporting change initiatives and adhering to change control procedures
• Contributing to disaster recovery planning and continuity testing
• Collaborating with third-party suppliers to ensure service delivery meets expectations
• Communicating effectively with stakeholders to achieve desired outcomes

Who we're looking for:

• ITIL Service Management certification (or equivalent)
• Experience in a service support role, ideally supporting multiple business services
• Knowledge of IT Service Management in an outsourced environment
• Familiarity with Agile delivery, Lean methodology and DevOps principles
• Hands-on experience with monitoring tools
• Strong problem-solving and analytical skills
• Ability to work collaboratively and share knowledge within a team
• Understanding of the Retail Retirements and Workplace Pensions industry and its regulatory frameworks

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart 

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. 

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. 

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.