Income Protection Claims Consultant
- Hove
- Full-time
- Underwriting & Claims
__jobinformationwidget.freetext.ExternalReference__
1453_04341
This vacancy has now expired. Please see similar roles below...
Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.
Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.
We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.
Joining us means helping create brighter financial futures for all our customers.
We’re recruiting for Income Protection Claims Consultants to join us. This role is hybrid where you will work in our Hove office for 1 day a week and the rest from home, Monday- Friday. Within this role you will provide a proactive and comprehensive claims administration process for our customers.
What you'll be doing:
- Prepare and set up new claims, ensuring appropriate documentation is issued
- Request medical evidence on new and existing Income Protection claims, from GPs, consultants and other medical specialists
- Ensure that claims are reviewed in line with targeted dates as specified during the assessment process
- Develop and build effective relationships with Policyholders and IFA’s, in order to maximise the effectiveness of our benefit management processes
- Where appropriate, assist in the provision of Management Information on the block of business which helps to understand performance and identifies key trends
- Ensure a consistent, timely and accurate level of service is maintained in line with service level agreements and promises made to meet customers’ expectations, and that are within scope of Legal & General’s Customer Experience and Treating Customers Fairly policies. Where failures are identified, provide information and feedback to the relevant areas to enable changes and improvements to be made
- Identify complaints and breaches and refer them on appropriately, Raise and authorise payment of invoices within individual authorisation limits as agreed by the Head of Claims
Who we're looking for:
- The drive to take ownership of and resolve customer queries and complaints
- Excellent IT skills in Word, Excel and other Microsoft products
- An ability to work to deadlines and targets
- In depth knowledge of core Income Protection products
- Good knowledge of Legal & General’s claims processes and procedures
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Private medical insurance (permanent employees only)
- At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
- There are the many discounts we offer – both for our own products and at a range of high street stores and online
- In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.
We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.
If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.
If you’re open to find out more, we'd love to hear from you.
Great news! We will let you know when a new job like this has been added!
VideoUrl
https://youtu.be/8ZYGBwImH08
Working for us
Here, your actions and ideas come to life in exciting and meaningful ways. Ours is a story of evolution, a journey we can go on together. Ours is a culture of trust and collaboration, genuinely caring about society and one another. At Legal & General, your story will be anything but familiar.
Read MoreOur businesses
There’s so much more to us than meets the eye. We’re insurers, investors, builders, city-regenerators and green technology champions. And whatever the future holds, our people’s knowledge, skill and passion will mean we’re placed to make a real difference to society.
Read MoreSimilar roles
Salary
Location
London
Business Unit
Legal & General Investment Management
Job Family
COO
Location
London
Full Time/Part Time
Full-time
Permanent/Fixed Term Contract
Permanent
Description
We are seeking a highly skilled Engineering Manager who will be providing technical coaching and advisory for multiple technical teams across the business. The ideal candidate will be a hands-on devel
Reference
158758a8-8972-4bb4-a0d3-b721b971390f
Expiry Date
01/01/0001
Salary
Location
Brighton and Hove
Business Unit
Legal & General Retail
Job Family
Customer Service
Location
Hove
Full Time/Part Time
Full-time
Permanent/Fixed Term Contract
Permanent
Description
We’re recruiting for Consultants to join our Group Protection team. This is a hybrid role, whereby we have a requirement that you will work a minimum of 1 day a week in our Hove office, Monday-Friday
Reference
21bd828b-d402-4542-8e22-c3aca3f7ae4f
Expiry Date
01/01/0001
Salary
Location
London
Business Unit
Legal & General Capital
Job Family
Investments
Location
London
Full Time/Part Time
Full-time
Permanent/Fixed Term Contract
Permanent
Description
We’re recruiting for a Digital Infrastructure NED to join us.The focus will be on equity investments into businesses and assets, focuses primarily on: data centres, fibre, wireless infrastructure (e.g
Reference
c81cbdab-18f6-4ed0-9d4c-13e3d40a36f4
Expiry Date
01/01/0001
Our latest posts
Teaser
Future TalentContent Type
BlogPublish date
10/14/2024
Summary
At Legal & General, we’re passionate about nurturing talent and empowering the next generation of finance professionals. We recently caught up with Hafsah, one of our Finance Graduate Programme
by
Enrique Rodriguez
Teaser
Our peopleContent Type
BlogPublish date
10/14/2024
Summary
At Legal & General, we believe that great leadership is about more than just delivering results - it's about nurturing teams, fostering diversity, and driving innovation. We sat down with one o
by
Enrique Rodriguez
Teaser
Customer Service & SalesContent Type
BlogPublish date
09/25/2024
Summary
At Legal & General, we take pride in our talented professionals who are dedicated to making a difference in the world of pensions and investments. Take Jesal, a leader in Defined Contribution (D
by
Enrique Rodriguez
Teaser
Technology, Digital & DataContent Type
BlogPublish date
09/18/2024
Summary
At Legal & General, we are committed to fostering an inclusive environment where diversity thrives and leadership positions are accessible to people from all backgrounds. Claire Hazle, our interim
by
Enrique Rodriguez
Teaser
Finance & ActuaryContent Type
BlogPublish date
09/17/2024
Summary
Navigating the intricate world of finance as an actuary requires a blend of analytical abilities, communication skills and adaptability. At Legal & General, these qualities are not just recognised
by
Enrique Rodriguez
Teaser
Customer Service & SalesContent Type
BlogPublish date
08/28/2024
Summary
Good customer service is such a big factor in customer retention. It makes our Customer Service Team a very important and vital part of our business. On average, 65% of customers have reported chan
by
Enrique Rodriguez
Teaser
InvestmentsContent Type
BlogPublish date
08/09/2024
Summary
Did you know that the global asset management industry manages over $100 trillion in assets? This staggering figure highlights the immense opportunities within this field globally. We are one of Eu
by
Enrique Rodriguez
Teaser
Technology, Digital & DataContent Type
BlogPublish date
07/12/2024
Summary
We all live in a data-driven world, where businesses generate approximately 328.77 million terabytes of data every day. This is a huge amount of data that can be really overwhelming for any busi
Teaser
Technology, Digital & DataContent Type
BlogPublish date
07/10/2024
Summary
At Legal & General, we like to share our employees' stories and celebrate their success. Bindu Bakrania has been with us since April 2023 and has achieved immense growth in her career in data analy
Teaser
Our peopleContent Type
BlogPublish date
06/27/2024
Summary
At Legal and General, we see the potential in you. If you do not have a strong background in financial services and have worked as an Analyst in other industries, for example, those skills are tra