Income Protection Claims Consultant

Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income, savings, lending, and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we’re a fast-growing division with big, customer-centred ambitions.  

We’re recruiting for Income Protection Claims Consultants to join us. This role is hybrid where you will work in our Hove office for 1 day a week and the rest from home, Monday- Friday. Within this role you will provide a proactive and comprehensive claims administration process for our customers.

What you'll be doing:

• Prepare and set up new claims, ensuring appropriate documentation is issued
• Request medical evidence on new and existing Income Protection claims, from GPs, consultants and other medical specialists
• Ensure that claims are reviewed in line with targeted dates as specified during the assessment process
• Develop and build effective relationships with Policyholders and IFA’s, in order to maximise the effectiveness of our benefit management processes
• Where appropriate, assist in the provision of Management Information on the block of business which helps to understand performance and identifies key trends
• Ensure a consistent, timely and accurate level of service is maintained in line with service level agreements and promises made to meet customers’ expectations, and that are within scope of Legal & General’s Customer Experience and Treating Customers Fairly policies. Where failures are identified, provide information and feedback to the relevant areas to enable changes and improvements to be made
• Identify complaints and breaches and refer them on appropriately, Raise and authorise payment of invoices within individual authorisation limits as agreed by the Head of Claims

Who we're looking for:

• The drive to take ownership of and resolve customer queries and complaints
•  Excellent IT skills in Word, Excel and other Microsoft products
•  An ability to work to deadlines and targets
•  In depth knowledge of core Income Protection products
• Good knowledge of Legal & General’s claims processes and procedures 

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes  
• Generous pension contribution  
• Life assurance   
• Private medical insurance (permanent employees only) 
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday 
• Competitive family leave 
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice 
• There are the many discounts we offer – both for our own products and at a range of high street stores and online   
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Legal & General is a leading financial services organisation, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.  

We’re one of the world's largest asset managers, homebuilders, pension providers and insurers. Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued.  

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.  

We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. 

If you’re open to find out more, we'd love to hear from you.