JUMP TO CONTENT

Income Protection Claims Assessor

  1. Hove
  2. Full-time
  3. Underwriting & Claims

__jobinformationwidget.freetext.ExternalReference__

324_00217

This vacancy has now expired. Please see similar roles below...


Company Description

Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income, savings, lending and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we’re a fast-growing division with big, customer-centered ambitions.


Job Description

Are you an experienced Medical Claims Assessor with Income Protection experience?  Were looking for an Individual Income Protection Assessor to join the team in Hove on either a hybrid or homebased basis with a salary of up to £46,000 dependant on experience. 

What you'll be doing

  • Gather appropriate evidence and assess information in order to accept or decline claims displaying logical reasoning. Consider the customers’ expectation of the product so that claims decisions are fair and Legal and General does not suffer unnecessary financial loss or reputational loss.
  • Manage claims from end to end, processing within claims guidelines so that quality and consistency across the area can be maintained, adhering to service standards and processes.
  • Deal with all aspects of customer communication by taking and making calls, dealing with letters and emails, and using the most appropriate method of keeping customers informed eg: phone, letter, email, text, so that unnecessary incoming contact is minimised.
  • Liaise with internal and external customers and third parties in a professional, friendly and efficient manner in order to obtain information. Ensure that customers’ expectations of service are met whilst providing a positive impression of Legal and General. Utilise customer focused language
  • Identify appeals and complaints and take ownership for trying to resolve them with urgency, so that complaints are acted upon quickly, root causes are escalated and customer satisfaction is achieved.  
  • Take responsibility for supporting colleagues with training, mentoring and development of other members of the claims team, to improve their skill level.
  • Represent the claims team in claims projects or other team or department initiatives by sharing knowledge and ideas and giving feedback in order to promote continuous improvement.
  • Take responsibility for managing claims of a contentious or sensitive nature, such as those involving fraud, litigation or prospect for litigation, liaising with Managers, GFC, and legal services so that the claim is effectively resolved.
  • Ensure a consistent, timely and accurate level of service is maintained in line with service level agreements and promises made to meet customers’ expectations.

Qualifications

  • Experience of handling Income Protection claims is desirable. Candidates with a background of other protection types will be considered
  • Claims processes
  • Claims Philosophy
  • Insurance products and policy conditions
  • Awareness of Compliance regulations, and adherence to these
  • Good medical knowledge
  • Good understanding of financial calculations to support Claims Payment, including awareness of state benefits
  • Comprehensive understanding of Underwriting, including New Business process
  • Good understanding of Reinsurance process and treaties
  • Ability to show empathy and sensitivity
  • Good customer handling skills
  • Good communication skills both written & verbal
  • Ability to handle difficult calls, when researching circumstances which may lead to a claim being refused.

Additional Information

Legal & General is a leading financial services organisation, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.  

We’re one of the world's largest asset managers, homebuilders, pension providers and insurers. Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued.  

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.  

We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. 

If you’re open to find out more, we'd love to hear from you.

Great news! We will let you know when a new job like this has been added!

Similar roles

List #1

Our latest posts

image of Legal and General interns
4 compelling reasons to kickstart your career with an Internship at Legal & General

Teaser

Future Talent

Content Type

Blog

Publish date

11/01/2024

Summary

Internships are a pivotal moment in a student’s career, providing a chance to step into the professional world, gain hands-on experience, and discover potential career paths.  At Legal & Gen

Teaser

Hear from some of L&G’s interns as they reflect on their experiences.

Read more

by

Enrique Rodriguez

by

Enrique Rodriguez

underwriter having a cup of tea and smiling
The evolving landscape of underwriting careers: insights for mid to senior-level professionals

Teaser

General

Content Type

Blog

Publish date

11/01/2024

Summary

As the world of finance continues to transform, so too does the role of underwriters. At Legal & General, we understand that the underwriting profession has evolved far beyond traditional risk a

Teaser

Join us as we explore how the landscape of underwriting is changing and what it means for experienced professionals aiming to stay ahead in this evolving field.

Read more

by

Enrique Rodriguez

by

Enrique Rodriguez

image of customer service rep on phone sitting at computer
Careers in Retail at Legal and General

Teaser

Customer Service & Sales

Content Type

Blog

Publish date

11/01/2024

Summary

What is a career in retail?  A career in retail at Legal & General offers a unique opportunity to shape brighter financial futures for millions of people.  Whether it’s through supporting retire

Teaser

A career in retail at Legal & General offers a unique opportunity to shape brighter financial futures for millions of people. Learn how.

Read more

by

Enrique Rodriguez

by

Enrique Rodriguez

image of hafsah
Hafsah’s journey through L&G’s finance graduate scheme

Teaser

Future Talent

Content Type

Blog

Publish date

10/14/2024

Summary

At Legal & General, we’re passionate about nurturing talent and empowering the next generation of finance professionals.  We recently caught up with Hafsah, one of our Finance Graduate Programme

Teaser

We recently caught up with Hafsah, one of our Finance Graduate Programme participants, who just completed her first year with us.

Read more

by

Enrique Rodriguez

by

Enrique Rodriguez

image of jennifer
Empowering engineers: leadership lessons from L&G’s engineering team

Teaser

Our people

Content Type

Blog

Publish date

10/14/2024

Summary

At Legal & General, we believe that great leadership is about more than just delivering results - it's about nurturing teams, fostering diversity, and driving innovation.  We sat down with one o

Teaser

We sat down with one of our engineering leaders, Jennifer, to explore what inspired their career in engineering.

Read more

by

Enrique Rodriguez

by

Enrique Rodriguez

image of jesal from defined contributions
Jesal Mistry’s career journey in Defined Contribution

Teaser

Customer Service & Sales

Content Type

Blog

Publish date

09/25/2024

Summary

At Legal & General, we take pride in our talented professionals who are dedicated to making a difference in the world of pensions and investments.  Take Jesal, a leader in Defined Contribution (D

Teaser

Jesal shares insights into his DC career journey.

Read more

by

Enrique Rodriguez

by

Enrique Rodriguez

image of claire hazle smiling
Championing women and neurodiversity in tech leadership: Claire Hazle's role at L&G

Teaser

Technology, Digital & Data

Content Type

Blog

Publish date

09/18/2024

Summary

At Legal & General, we are committed to fostering an inclusive environment where diversity thrives and leadership positions are accessible to people from all backgrounds.  Claire Hazle, our interim

Teaser

Join us as Claire shares her experiences and insights on championing women and neurodiverse individuals in the tech space.

Read more

by

Enrique Rodriguez

by

Enrique Rodriguez

image of christie smiling
Navigating my career as an Actuary: A Conversation with Christie McKenna

Teaser

Finance & Actuary

Content Type

Blog

Publish date

09/17/2024

Summary

Navigating the intricate world of finance as an actuary requires a blend of analytical abilities, communication skills and adaptability. At Legal & General, these qualities are not just recognised

Teaser

Christie shares insights into his day-to-day responsibilities, the rewarding aspects of his role, and what it takes to succeed as an Actuary at Legal & General.

Read more

by

Enrique Rodriguez

by

Enrique Rodriguez

legal and general customer service rep smiling at computer
Key skills needed in a Customer Service Team

Teaser

Customer Service & Sales

Content Type

Blog

Publish date

08/28/2024

Summary

Good customer service is such a big factor in customer retention. It makes our Customer Service Team a very important and vital part of our business. On average, 65% of customers have reported chan

Teaser

Let’s explore the key customer service skills and strengths needed to be successful at Legal & General.

Read more

by

Enrique Rodriguez

by

Enrique Rodriguez

man smiling sitting at desk in suit and tie
Careers in Asset Management at Legal & General

Teaser

Investments

Content Type

Blog

Publish date

08/09/2024

Summary

Did you know that the global asset management industry manages over $100 trillion in assets? This staggering figure highlights the immense opportunities within this field globally. We are one of Eu

Teaser

Did you know that the global asset management industry manages over $100 trillion in assets? Learn about careers in asset management today.

Read more

by

Enrique Rodriguez

by

Enrique Rodriguez

View all

Job search

What we do?

There’s so much more to us than meets the eye. We’re insurers, investors, builders, city-regenerators and green technology champions.

And whatever the future holds, our people’s knowledge, skill and passion will mean we’re placed to make a real difference to society.

Click here to join us
Search for jobs