Income Protection Claims Assessor
- Hove
- Full-time
- Underwriting & Claims
__jobinformationwidget.freetext.ExternalReference__
324_00217
This vacancy has now expired. Please see similar roles below...
Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income, savings, lending and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we’re a fast-growing division with big, customer-centered ambitions.
Are you an experienced Medical Claims Assessor with Income Protection experience? Were looking for an Individual Income Protection Assessor to join the team in Hove on either a hybrid or homebased basis with a salary of up to £46,000 dependant on experience.
What you'll be doing
- Gather appropriate evidence and assess information in order to accept or decline claims displaying logical reasoning. Consider the customers’ expectation of the product so that claims decisions are fair and Legal and General does not suffer unnecessary financial loss or reputational loss.
- Manage claims from end to end, processing within claims guidelines so that quality and consistency across the area can be maintained, adhering to service standards and processes.
- Deal with all aspects of customer communication by taking and making calls, dealing with letters and emails, and using the most appropriate method of keeping customers informed eg: phone, letter, email, text, so that unnecessary incoming contact is minimised.
- Liaise with internal and external customers and third parties in a professional, friendly and efficient manner in order to obtain information. Ensure that customers’ expectations of service are met whilst providing a positive impression of Legal and General. Utilise customer focused language
- Identify appeals and complaints and take ownership for trying to resolve them with urgency, so that complaints are acted upon quickly, root causes are escalated and customer satisfaction is achieved.
- Take responsibility for supporting colleagues with training, mentoring and development of other members of the claims team, to improve their skill level.
- Represent the claims team in claims projects or other team or department initiatives by sharing knowledge and ideas and giving feedback in order to promote continuous improvement.
- Take responsibility for managing claims of a contentious or sensitive nature, such as those involving fraud, litigation or prospect for litigation, liaising with Managers, GFC, and legal services so that the claim is effectively resolved.
- Ensure a consistent, timely and accurate level of service is maintained in line with service level agreements and promises made to meet customers’ expectations.
- Experience of handling Income Protection claims is desirable. Candidates with a background of other protection types will be considered
- Claims processes
- Claims Philosophy
- Insurance products and policy conditions
- Awareness of Compliance regulations, and adherence to these
- Good medical knowledge
- Good understanding of financial calculations to support Claims Payment, including awareness of state benefits
- Comprehensive understanding of Underwriting, including New Business process
- Good understanding of Reinsurance process and treaties
- Ability to show empathy and sensitivity
- Good customer handling skills
- Good communication skills both written & verbal
- Ability to handle difficult calls, when researching circumstances which may lead to a claim being refused.
Legal & General is a leading financial services organisation, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.
We’re one of the world's largest asset managers, homebuilders, pension providers and insurers. Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued.
If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.
If you’re open to find out more, we'd love to hear from you.
Great news! We will let you know when a new job like this has been added!
Our businesses
There’s so much more to us than meets the eye. We’re insurers, investors, builders, city-regenerators and green technology champions. And whatever the future holds, our people’s knowledge, skill and passion will mean we’re placed to make a real difference to society.
Read MoreWorking for us
Here, your actions and ideas come to life in exciting and meaningful ways. Ours is a story of evolution, a journey we can go on together. Ours is a culture of trust and collaboration, genuinely caring about society and one another. At Legal & General, your story will be anything but familiar.
Read MoreSimilar roles
Salary
Location
Cardiff
Business Unit
Legal & General Retail
Job Family
Marketing
Location
Cardiff
Full Time/Part Time
Full-time
Permanent/Fixed Term Contract
Permanent
Description
We’re recruiting for a Operational Member Communications Product Owner to join us. You'll be Managing the operational communications backlog, owning and defining the roadmap based on the requirements
Reference
bbc1b613-3687-4d61-aa51-34fb09a4042a
Expiry Date
01/01/0001
Salary
Location
CARDIFF
Business Unit
Legal & General Retail
Job Family
Underwriting & Claims
Location
Cardiff
Full Time/Part Time
Full-time
Permanent/Fixed Term Contract
Permanent
Description
We’re recruiting for a Enhanced Annuity Underwriter to join us. We’re offering a competitive base salary. The role is responsible for providing an excellent Underwriting service that is trusted, valu
Reference
f483cd2a-e5d2-4e06-a35e-7b47eb8034b4
Expiry Date
01/01/0001
Salary
Location
London
Business Unit
Legal & General Group Functions
Job Family
Supply Chain
Location
London
Full Time/Part Time
Full-time
Permanent/Fixed Term Contract
Permanent
Description
We’re recruiting for a Supplier Relationship Manager to join us. We’re offering a competitive base salary and good benefits package.What you'll be doing:Managing relationships with Professional Servic
Reference
61a01c31-3519-41cc-8c98-1a7f9e4aaaa6
Expiry Date
01/01/0001
Our latest posts
Teaser
Future TalentContent Type
BlogPublish date
11/01/2024
Summary
Internships are a pivotal moment in a student’s career, providing a chance to step into the professional world, gain hands-on experience, and discover potential career paths. At Legal & Gen
by
Enrique Rodriguez
Teaser
GeneralContent Type
BlogPublish date
11/01/2024
Summary
As the world of finance continues to transform, so too does the role of underwriters. At Legal & General, we understand that the underwriting profession has evolved far beyond traditional risk a
by
Enrique Rodriguez
Teaser
Customer Service & SalesContent Type
BlogPublish date
11/01/2024
Summary
What is a career in retail? A career in retail at Legal & General offers a unique opportunity to shape brighter financial futures for millions of people. Whether it’s through supporting retire
by
Enrique Rodriguez
Teaser
Future TalentContent Type
BlogPublish date
10/14/2024
Summary
At Legal & General, we’re passionate about nurturing talent and empowering the next generation of finance professionals. We recently caught up with Hafsah, one of our Finance Graduate Programme
by
Enrique Rodriguez
Teaser
Our peopleContent Type
BlogPublish date
10/14/2024
Summary
At Legal & General, we believe that great leadership is about more than just delivering results - it's about nurturing teams, fostering diversity, and driving innovation. We sat down with one o
by
Enrique Rodriguez
Teaser
Customer Service & SalesContent Type
BlogPublish date
09/25/2024
Summary
At Legal & General, we take pride in our talented professionals who are dedicated to making a difference in the world of pensions and investments. Take Jesal, a leader in Defined Contribution (D
by
Enrique Rodriguez
Teaser
Technology, Digital & DataContent Type
BlogPublish date
09/18/2024
Summary
At Legal & General, we are committed to fostering an inclusive environment where diversity thrives and leadership positions are accessible to people from all backgrounds. Claire Hazle, our interim
by
Enrique Rodriguez
Teaser
Finance & ActuaryContent Type
BlogPublish date
09/17/2024
Summary
Navigating the intricate world of finance as an actuary requires a blend of analytical abilities, communication skills and adaptability. At Legal & General, these qualities are not just recognised
by
Enrique Rodriguez
Teaser
Customer Service & SalesContent Type
BlogPublish date
08/28/2024
Summary
Good customer service is such a big factor in customer retention. It makes our Customer Service Team a very important and vital part of our business. On average, 65% of customers have reported chan
by
Enrique Rodriguez
Teaser
InvestmentsContent Type
BlogPublish date
08/09/2024
Summary
Did you know that the global asset management industry manages over $100 trillion in assets? This staggering figure highlights the immense opportunities within this field globally. We are one of Eu
by
Enrique Rodriguez