HR Continuous Improvement & Solutions Lead

Legal & General is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, aiming to build a better society for the long term by investing our customers’ money in things that make life better for everyone and create value for our shareholders.

Our Group Functions provide the services that all areas of the business need. This requires a talented and diverse team behind the scenes, who enable everyone at L&G to do what they do best. 

Joining us means helping to improve the lives of our customers and contributing to the success of the business every day.

We’re looking for a HR Continuous Improvement & Solutions Lead to join us on a 12 month fixed-term contract, in either London, Hove or Cardiff!

You’ll be responsible for leading and managing the continuous innovation process within the HR change portfolio. This involves identifying opportunities for global HR innovation, developing and implementing strategies to drive continuous improvement, and fostering a culture of innovation through the delivery of solutions and enhancements within the HR system landscape whilst working closely with the core HR Continuous Improvement team.

What you'll be doing:

• Leading the continuous improvement & solutions delivery within transformational change initiatives to improve and transform end-to-end processes
• Applying and actively seeking relevant CI methodologies to understand and improve business-wide processes, driving enhancement throughout, ensuring that process design remains in line with regulatory commitments, cost assumptions, customer requirements and business strategy
• Drawing on recognised business engagement models and through the application of a range of colleague engagement techniques to support transformational activity
• Maintaining a close understanding of key customer expectations and/or requirements to lead improvement initiatives whilst understanding the impact of the recommended changes on operating model, organisational design, front line colleagues and business processes
• Designing documentation to support continuous improvement project governance (SOPs, Process Maps, Business & Technical requirements)
• Supporting the testing of solutions and enhancements, ensuring collaboration between business testers, programme test team and functional engineers during the testing phase, identifying issues, understanding the impact of changes, and ensuring that the solutions are efficient and effective
• Leading on knowledge transfer and embedding of policy, system & process changes with core operational teams including the CI team & Change & Comms teams
• Ensuring any system or process changes that impact customer journeys have been reviewed by business stakeholders to determine the impact of the changes on the delivery of customer outcomes

Who we're looking for:

• You’ll be well versed in HR systems including HCM/Recruitment systems and their processes
• Strong understanding of the relationship between business processes and regulatory frameworks (HR/GDPR/Government policy)
• Strong awareness of governance & documentation within the CI space
• Experience of leading and introducing best practice continuous improvement enhancements within a programme of work/BAU
• You’ll also be used to collaborating with cross-functional teams and managing multiple stakeholders
• Any qualifications in Prince II Practitioner/APMP, Lean Six Sigma principles, Agile would be a huge plus!

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes  
• Generous pension contribution  
• Life assurance   
• Private medical insurance (permanent employees only) 
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday 
• Competitive family leave 
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice 
• There are the many discounts we offer – both for our own products and at a range of high street stores and online   
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.