Governance, Risk and Controls Manager

Legal & General (L&G) is a leading UK financial services group and major global investor. 

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. 

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income. 

L&G Institutional Retirement looks after around 700,000 institutional customers who have their retirement benefits secured with us. Operating continuously in the UK market from our entrance in 1987, we are the UK’s longest-running insurer. 

Our Institutional Retirement business is the UK’s longest-serving active bulk annuity provider.

Who we are 

Institutional Retirement is the only insurer to have been operating continuously in the UK market from our entrance in 1987 to the present day. Our UK retirement annuity book stands at an estimated £86.1 billion at 31 December 2023. 

Across our retail and institutional retirement businesses, we look after more than 1 million customers, around c.700,000 of whom are institutional customers who have had their retirement benefits secured with us.  

We’re recruiting for a Governance, Risk and Controls Manager to join us. 

The role forms part of the 1.5 Line of defence Governance, Risk and Controls team and will work closely with the wider team and to other key stakeholders across the business to enhance a strong Business risk and resilience capability in the first line of defence.

What you'll be doing:

• Acting as a senior contact for business stakeholders to manage and deliver risk and controls oversight, enhancing the control environment and internal controls by chairing monthly forums, preparing analysis, and agreeing remediation plans
• Reviewing errors, incidents, and issues, performing root cause analysis, monitoring trends and themes, and ensuring lessons learnt and actions are identified, agreed, and completed in line with internal policies
• Leading deep dive and thematic reviews, risk and controls self-assessments (RCSA), and assurance activities to investigate control weaknesses, delivering process maps and reports aligned to the Control Framework
• Monitoring key risk and control indicators, providing updates and packs to Boards and Governance Committees, and chairing or attending relevant risk forums
• Leading COO teams within the First Line, contributing to risk reporting, investigating customer impact areas, and ensuring timely issue remediation to support good customer outcomes under Consumer Duty
• Supporting integration of broader risk and regulatory responsibilities across Operational Resilience, Data Management, GDPR, Third Party Risk, and the Control Environment Project
• Championing risk awareness and capability across the business, partnering with senior leaders in First Line, Risk, Compliance, Technology, and Group teams to embed risk into strategic decisions and transformation programs
• Managing and developing direct reports in line with company policies, fostering a culture of continuous improvement, collaboration, and accountability

Who we're looking for:

• Excellent knowledge of Operational risk and Controls framework in financial services and good understanding of regulatory areas related to third parties, data management and operational resilience
•  Analytical – being able to execute data analysis effectively to inform and direct potential areas to be prioritised
•  Strong stakeholder and relationship management skills and ability to develop and maintain strong internal and external networks
•  Excellent communication, planning, project management, networking and influencing skills and confident and able to present in structured manner
• Risk and Controls self-assessment (‘RCSA’) experience
• Assurance, audit or risk management advisory roles
• Proven record in managing and coaching team members to ensure activities are delivered within agreed timeframe

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. 

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. 

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.