Customer Service Officer: Home Finance
- Solihull
- Full-time
- Customer Service
__jobinformationwidget.freetext.ExternalReference__
1350_07565
Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.
Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.
We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.
Joining us means helping create brighter financial futures for all our customers.
We’re recruiting for a Customer Service Officer to join us. This is a telephony based role within our Legal & General Home Finance Team. We are looking for individuals that are able to build rapport quickly, ensure full understanding, identify vulnerable indicators and treat customers with empathy, professionalism and understanding. Time management is also important as you need to be able to deliver on promises made to customers.
This is a permanent role, working 35 hours per week, during the telephony open hours (currently 8:00-17:30). What's more, there is no weekend work, as you will only work Monday to Friday (2 days at the office and 3 days at home)! The base salary for this role is £23,000 per annum.
Our Customer Service teams are made up of professionals from different backgrounds including call centre, retail, hospitality, and sales. All applications will be considered. Full training will be provided, as well as regular on job coaching and support.
What you'll be doing:
- Provide a world class level of service that ensures our customers' expectations are met. The service provided will include sensitive and complex situations, which will need to be handled with empathy and sympathy.
- Accurately and effectively administer mortgage business to ensure we operate within our agreed service levels to fulfil both contractual and departmental requirements.
- Maintain relationships with internal and external customers, which include policyholders, scheme members and legislative bodies.
- Collate and analyse all relevant information and to make informed decisions, which may include reference to the Line Manager, to protect all interested parties from fraudulent acts by conducting all transactions within approved financial limits and guidelines
- Use appropriate customer feedback and data to improve working practices and highlight opportunities for improvement to the customer experience, and deliver appropriate solutions
- Proactively identify changes in rules/requirements including Data Protection, Money Laundering, Breaches, Complaints and Controls and own the changes required to integrate these changes into business as usual.
- Take ownership of your own development, ensuring the development of skills and knowledge, whilst undertaking training opportunities.
The skills below are really important to us. Rest be assured, we will show you the L&G way. You’ll be in our office based induction for the first 4 weeks so, you’ll have the tools you need before you start helping our customers and clients.
Who we're looking for:
- Minimum 5 GCSEs at grade C or above
- Good attention to detail
- Computer literate in Microsoft office
- Able to work well within a team environment
- Strong verbal and written skills.
- Previous experience in financial services preferred
- Experience of working with direct customer interaction: either face to face or by phone
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Private medical insurance (permanent employees only)
- At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
- There are the many discounts we offer – both for our own products and at a range of high street stores and online
- In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.
We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.
If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.
If you’re open to find out more, we'd love to hear from you.
Great news! We will let you know when a new job like this has been added!
Working for us
Here, your actions and ideas come to life in exciting and meaningful ways. Ours is a story of evolution, a journey we can go on together. Ours is a culture of trust and collaboration, genuinely caring about society and one another. At Legal & General, your story will be anything but familiar.
Read MoreOur businesses
There’s so much more to us than meets the eye. We’re insurers, investors, builders, city-regenerators and green technology champions. And whatever the future holds, our people’s knowledge, skill and passion will mean we’re placed to make a real difference to society.
Read MoreSimilar roles
Salary
Location
London
Business Unit
Legal & General Group Functions
Job Family
Actuary
Location
London
Full Time/Part Time
Full-time
Permanent/Fixed Term Contract
Permanent
Description
We’re recruiting for a Reporting Actuary to join our Group Actuarial function, in a role that focuses on large-scale scenario testing exercises such as ORSA and LIST. We’re offering a competitive base
Reference
3a0bb9f1-1b08-44f7-a01f-adc20b860a76
Expiry Date
01/01/0001
Salary
Location
London
Business Unit
Legal & General Investment Management
Job Family
IT & Change LGIM
Location
London
Full Time/Part Time
Full-time
Permanent/Fixed Term Contract
Permanent
Description
We have a fantastic opportunity for a Technology Risk & Controls Manager to join us in London!You’ll play a key role in developing and embedding our risk framework to ensure that our technology risk p
Reference
e93df2cc-ee83-4009-a7ac-a9d9d47b0a0d
Expiry Date
01/01/0001
Salary
Location
London
Business Unit
Legal & General Investment Management
Job Family
Compliance
Location
London
Full Time/Part Time
Full-time
Permanent/Fixed Term Contract
Permanent
Description
We’re recruiting for a Senior Compliance Manager to join our Real Assets team. We’re offering a competitive base salary strong benefits package.Joining a team and business with a great culture, you’ll
Reference
f81b7072-213f-4cd4-8d4f-cca0761039ae
Expiry Date
01/01/0001
Our latest posts
Teaser
Our peopleContent Type
BlogPublish date
06/27/2024
Summary
At Legal and General, we see the potential in you. If you do not have a strong background in financial services and have worked as an Analyst in other industries, for example, those skills are tra
Teaser
Finance & ActuaryContent Type
BlogPublish date
06/19/2024
Summary
In the current quickly evolving digital terrain, the integration of artificial intelligence (AI) and advanced technologies into various industries is reshaping many traditional roles. Actuarial scie
Teaser
Technology, Digital & DataContent Type
BlogPublish date
06/11/2024
Summary
At Legal & General, we’re committed to creating an environment where people can thrive in their careers. We understand the important role that Data Engineers play in our mission to build a more sustai
by
Enrique Rodriguez
Teaser
Our peopleContent Type
BlogPublish date
05/30/2024
Summary
Risk Management a { text-decoration: underline; } According to a recent report by the International Risk Management Institute, the demand for skilled Risk Managers is growing. As a
Teaser
Technology, Digital & DataContent Type
BlogPublish date
05/07/2024
Summary
Data breaches cost businesses an average of $4.35 million in 2022 globally and such breaches have continued to become one of the biggest cyber security threats. In the ever-evolving digital landsc
Teaser
Customer Service & SalesContent Type
BlogPublish date
05/07/2024
Summary
In the dynamic realm of customer service, the difference between good and great can be significant. 82.5% of customers whose overall satisfaction with an organisation is 9 or 10 out of 10, also
Teaser
InvestmentsContent Type
BlogPublish date
04/25/2024
Summary
At Legal & General we’re committed to creating an inclusive workplace, one that helps us to better represent the customers and clients we serve. That’s why we partner with a range of organisatio
Teaser
Finance & ActuaryContent Type
BlogPublish date
04/08/2024
Summary
Shifting gears in your career isn't just about making a decision; it's a chance to chart a new course, unlock new challenges and make a real impact. If you’ve got your sights set on the UK, you
Teaser
Technology, Digital & DataContent Type
BlogPublish date
04/05/2024
Summary
Legal & General is commited to building an even more diverse, inclusive workplace – one where everyone thrives. Our second Britain’s Most Admired Company win is a recent recognition of this, wit
Teaser
InvestmentsContent Type
BlogPublish date
04/03/2024
Summary
If you're familiar with Legal & General Investment Management, you know that our mission is to create a better future through responsible investing. LGIM is our global asset management business,