Customer Service Consultant - Group Protection

Legal & General (L&G) is a leading UK financial services group and major global investor. 

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. 

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income. 

Who we are 

Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement.

We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys. 

We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways.

We’re recruiting for Customer Service Consultants to join us in our Group Protection department. Offering a starting salary of £25,000. In this role, you’ll support the onboarding and ongoing maintenance of Group Protection policies, helping us remain a top provider in the market.

You’ll enjoy a varied role that combines administrative and processing tasks with regular conversations with our Group risk intermediaries. This hybrid position offers the chance to develop your skills while working in a collaborative and customer-focused environment.

What you'll be doing:

• Support the onboarding and continued scheme maintenance of Group Protection policies so we remain a top provider
• The tasks are varied, meaning you’ll be talking to colleagues, brokers and customers regularly. It’s important to note that this role is a hybrid role which will involve administrative work or processing work and you will be talking to customers and brokers on the phone too
• Dealing with all correspondence from our internal and external customers,  With attention to detail and pace so that the next tasks needed can be completed promptly
• Maintaining and validating large volumes of scheme data using Excel formulas and internal tools to streamline and ensure data accuracy
• Collaborating with other team members to ensure that enquiries and issues are resolved quickly and efficiently
• Managing and organising your own work queue to ensure that service levels are met and brokers or direct customers are kept informed of progress
• For our most vulnerable customers, you’ll ensure you consider their circumstances and needs and take additional steps to support them through their interactions with Legal & General

Who we're looking for:

• People who love helping people!
• Strong communication and administration skills and passion to support customers, whatever their personal circumstances. Build relationships with our internal and external customers
• Confidence in using a desktop or laptop and experienced in using MS Office
• Confidence in using Excel is preferred 

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. 

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. 

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.