Customer Service Apprenticeship Programme Cardiff - 2025

Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.

Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.

We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.

Joining us means helping create brighter financial futures for all our customers. 

#FTApprenticeships

Would you like to gain a professional qualification whilst working? Are you passionate about helping others? Would like to work for Britain’s most Admired company? (2022) If so, then please read on!

We’re recruiting for Customer Service Apprentices to join our L&G Retail Customer Services Operations team, with a starting salary of £22,050. Initial training for the role will be fully office based.  Once training is completed, this is a hybrid role where you’ll experience a mix of working from home and from our Cardiff office.  We work 35 hours a week, Monday to Friday.  Part time opportunities are also available.   

The L&G Customer Service Apprenticeship Programme has been designed to help you reach your potential, whether you’ve recently finished education or seeking a career change. As part of the 15 to 18-month Programme, you’ll develop your knowledge, skills and behaviours while gaining valuable work experience and completing a fully funded professional qualification; Level 2 Apprenticeship in Providing Financial Services. Once a month, you’ll have a working day to focus on your studies and personal development. 

Upon successful completion of your apprenticeship and demonstration of L&G behaviours, you’ll receive a promotion and pay rise.

What will you be doing

• The tasks are varied, meaning you’ll be talking to colleagues and customers regularly. It’s important to note that this role is a hybrid role which will involve administrative work or processing work and you will be talking to customers on the phone too.
• Dealing with all correspondence from our internal and external customers, keeping them up to date on progress to ensure next stages are understood.
• Maintaining scheme data, administering, and updating individual customer and client records.
• Collaborating with other team members to ensure that customer enquiries and issues are resolved quickly and efficiently.

What we're looking for

• To qualify for the programme, you must be aged 16 or over and live in Wales.  You cannot hold a degree qualification in any subject.
• We’re not expecting prior industry experience or in fact any work experience; just a willingness to learn and a positive attitude
• We will show you the L&G way. You’ll be in induction initially so, you’ll have the tools you need before you start helping our customers and clients.
• People who love helping people! People who are straightforward, ambitious, authentic, collaborative, and purposeful.
• Strong communication and administration skills and passion to support customers, whatever their personal circumstances.
• Confidence in using a desktop or laptop and experienced in using MS Office.

We love working at Legal and General and know you will too. Here are some of the amazing benefits our colleagues get:

• 25 days holiday, plus bank holidays, 26 days after 2 years’ service. You can also buy and sell holiday.
• We give colleagues a 7% company pension contribution, plus match up to a further 7% of your personal contribution.
• Life assurance x8 of your annual salary.
• Free individual private medical insurance. You can also add your dependants on for a small cost.
• A variety of company share schemes, discounts at a huge range of high street stores and on our own products.
• We strongly believe in supporting our employees’ chosen charities, so we'll match money that you raise up to £5000.
• In October 2023 we have moved into our new office, Calon, based in Cardiff Central Square. We are completing a £400m regeneration project, the largest privately funded development in Wales. This move has seen our people placed at the beating heart of the incredible investment we're making in the city, and its long-term future.

Here’s what our colleagues said about working for Legal & General:

‘I love that my role is so varied and interesting – no two calls are the same. Every day I get to build relationships with customers and help people, which I find very rewarding.’ 

‘I work with amazing people who are passionate and supportive. There is a real sense of community who celebrate with you at your highest and help bring you up from your lowest.’  ‘We are a great team and work really well together, being productive yet having fun!’

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. 

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. 

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.