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Customer Service Advisor - Pensions

  1. Cardiff
  2. Full-time
  3. Customer Service

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Company Description

Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income, savings, lending and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we’re a fast-growing division with big, customer-centered ambitions. 


Job Description

Are you passionate about providing exceptional customer service? Do you thrive helping people and solving problems? We are looking for motivated Customer Service Advisors to join our Workplace Pensions team with a starting salary of £22,000 

This position offers a unique work arrangement of working 3 days from home and 2 days in our Cardiff office providing flexibility and the chance to work in a supportive team with a great company culture.

Our phone lines are open 9am-5pm Monday- Friday. You’ll work 35 hours during our opening hours. 

Our Customer Service teams are made up of professionals from different backgrounds including call centre, retail, hospitality, and sales.

We love working at Legal and General and know you will too. Here are some of the amazing benefits our colleagues get:

  • *You’ll have the opportunity to participate in our annual, performance-related bonus plan (discretionary).
  • 25 days holiday, plus bank holidays, 26 days after 2 years’ service. You can also buy and sell holiday.
  • Generous pension contribution
  • Life assurance x8 of base salary
  • Private medical insurance
  • Recommend L&G as a great place to work and earn money if someone you know joins us.
  • A variety of company share schemes, discounts at a huge range of high street stores and on our own products.
  • In 2023 we opened our new Cardiff office, Calon, and put our people at the heart of the incredible £1 billion investment L&G has made in the city. Designed for sustainability, wellbeing and connection, Calon is the perfect place to be if you want to combine an incredible workplace experience with working for a purpose-driven company!

What you'll be doing 

  • Helping our customers every day. You’ll be working in our Workplace Pensions contact centre, taking inbound phone calls from existing customers.
  • Our Workplace Pensions team support customers who have saved into their pension for a long time, in preparation for retirement. What is a workplace pension? A way of saving for retirement through contributions deducted directly from your wages. Employers can also make contributions through the scheme.
  • You’ll provide customers with a first-class experience during every interaction.
  • Given the nature of what we do, sometimes these calls can be emotive, so, we’re looking for people who are naturally caring, empathetic and resilient.
  • Offering support and feedback to other colleagues, contributing to a highly motivated, straightforward, and collaborative culture.
  • For our most vulnerable customers, you’ll ensure you consider their circumstances and needs and take additional steps to support them through their interactions with Legal & General.

Qualifications

  • The skills below are really important to us. Rest be assured, we will show you the L&G way. You’ll be in induction for a couple of weeks so, you’ll have the tools you need before you start helping our customers and clients.
  • People who love helping people!
  • Strong communication skills and passion to support customers, whatever their personal circumstances.
  • Confidence in using a desktop or laptop and experienced in using MS Office.

Additional Information

Legal & General is a leading financial services organisation, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.  

We’re one of the world's largest asset managers, homebuilders, pension providers and insurers. Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued.  

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.  

We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. 

If you’re open to find out more, we'd love to hear from you.

Great news! We will let you know when a new job like this has been added!

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