Customer Service Advisor
- Cardiff
- Full-time
- Customer Service
__jobinformationwidget.freetext.ExternalReference__
REF1353K
This vacancy has now expired. Please see similar roles below...
Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income, savings, lending and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we’re a fast-growing division with big, customer-centered ambitions.
Closing date for applications: 09/04/2024
Recruiter: abbie.burridge@landg.com
Are you passionate about providing exceptional customer service? Do you thrive helping people and solving problems? We are looking for motivated Customer Service Advisors to join our Workplace Pensions team (internally roles maybe known differently) with a starting salary of £22,000.
This position offers a unique work arrangement of working 3 days from home and 2 days in our Cardiff office providing flexibility and the chance to work in a supportive team with a great company culture.
Our phone lines are open 9-5pm Monday- Friday. You’ll work 35 hours during our opening hours.
Our Customer Service teams are made up of professionals from different backgrounds including call centre, retail, hospitality, and sales.
We love working at Legal and General and know you will too. Here are some of the amazing benefits our colleagues get:
- *You’ll have the opportunity to participate in our annual, performance-related bonus plan (discretionary).
- 25 days holiday, plus bank holidays, 26 days after 2 years’ service. You can also buy and sell holiday.
- Generous pension contribution
- Life assurance x8 of base salary
- Private medical insurance
- Recommend L&G as a great place to work and earn money if someone you know joins us.
- A variety of company share schemes, discounts at a huge range of high street stores and on our own products.
What you'll be doing
- Helping our customers every day. You’ll be working in our Workplace Pensions team as a Customer Support Consultant taking inbound phone calls from existing customers.
- Our Workplace Pensions team support customers who have saved into their pension for a long time, in preparation for retirement. What is a workplace pension? A way of saving for retirement through contributions deducted directly from your wages. Employers can also make contributions through the scheme.
- You’ll provide customers with a first-class experience during every interaction.
- Given the nature of what we do, sometimes these calls can be emotive, so, we’re looking for people who are naturally caring, empathetic and resilient.
- Offering support and feedback to other colleagues, contributing to a highly motivated, straightforward, and collaborative culture.
- For our most vulnerable customers, you’ll ensure you consider their circumstances and needs and take additional steps to support them through their interactions with Legal & General.
- The skills below are really important to us. Rest be assured, we will show you the L&G way. You’ll be in induction for a couple of weeks so, you’ll have the tools you need before you start helping our customers and clients.
- People who love helping people!
- Strong communication skills and passion to support customers, whatever their personal circumstances.
- Confidence in using a desktop or laptop and experienced in using MS Office.
The brand with the brolly is choosing today to change tomorrow.
Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands.
We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.
We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.
At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.
Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?
Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.
We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve.
We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow.
We all work differently, and have different needs, which is why. we’re always open to discussing flexible working arrangements. Likewise, we’re committed to finding reasonable accommodations for candidates with specific needs during our recruiting process.
So whoever you are, wherever you are, whatever your story, we'd love to hear from you.
Great news! We will let you know when a new job like this has been added!
Our businesses
There’s so much more to us than meets the eye. We’re insurers, investors, builders, city-regenerators and green technology champions. And whatever the future holds, our people’s knowledge, skill and passion will mean we’re placed to make a real difference to society.
Read MoreWorking for us
Here, your actions and ideas come to life in exciting and meaningful ways. Ours is a story of evolution, a journey we can go on together. Ours is a culture of trust and collaboration, genuinely caring about society and one another. At Legal & General, your story will be anything but familiar.
Read MoreSimilar roles
Salary
Location
London
Business Unit
Legal & General Investment Management
Job Family
IT & Change LGIM
Location
London
Full Time/Part Time
Full-time
Permanent/Fixed Term Contract
Permanent
Description
Are you ready to lead strategic supplier management and make a significant impact on our asset management business? We are looking for a proactive Master Data Vendor Manager to join our innovative tea
Reference
749ffc3c-7e62-434c-a728-074567d5a928
Expiry Date
01/01/0001
Salary
Location
Edinburgh
Business Unit
Legal & General Retail
Job Family
Underwriting & Claims
Location
Edinburgh
Full Time/Part Time
Full-time
Permanent/Fixed Term Contract
Fixed Term Contract
Description
We’re recruiting for a Customer Underwriting Team Manager to join us. We’re offering a competitive base salary. You will pro-actively manage and develop an Underwriting team to help them be the best
Reference
ef01018b-e05e-444d-9f96-2e1a1e4cebd5
Expiry Date
01/01/0001
Salary
Location
London
Business Unit
Legal & General Investment Management
Job Family
Client Relationship Management
Location
London
Full Time/Part Time
Full-time
Permanent/Fixed Term Contract
Permanent
Description
We’re recruiting for a Liquidity and Corporate Sales Director to be responsible for distribution of Liquidity management products; and cross sales of other products (with a focus on active fixed incom
Reference
86c3c9cd-b3db-469b-bd87-18cf78dcca02
Expiry Date
01/01/0001
Our latest posts
Teaser
InvestmentsContent Type
BlogPublish date
12/19/2024
Summary
What is a career in pensions? A career in pensions at Legal & General offers the opportunity to play a pivotal role in securing the financial futures of individuals and businesses alike, encomp
by
Enrique Rodriguez
Teaser
InvestmentsContent Type
BlogPublish date
12/19/2024
Summary
Looking for a career that challenges you, rewards your skills, and sets you up for long-term success? Underwriting with Legal & General in Hove could be the opportunity you’ve been searching for
by
Enrique Rodriguez
Teaser
Finance & ActuaryContent Type
BlogPublish date
12/19/2024
Summary
The finance industry has evolved significantly, embracing new technologies, data-driven decision-making, and a greater focus on sustainability and responsible investment, creating exciting oppor
by
Enrique Rodriguez
Teaser
InvestmentsContent Type
BlogPublish date
12/19/2024
Summary
At Legal & General, we’ve been a leading name in the insurance industry for decades, helping millions of people secure their financial future. With a strong presence in Cardiff, we’re proud to
by
Enrique Rodriguez
Teaser
Technology, Digital & DataContent Type
BlogPublish date
12/06/2024
Summary
What is a career in IT and Change? A career in IT and Change is all about driving innovation and transformation within businesses by leveraging technology to improve processes and systems. At L
by
Enrique Rodriguez
Teaser
InvestmentsContent Type
BlogPublish date
11/07/2024
Summary
At Legal & General, we understand that the Defined Contribution (DC) industry is evolving rapidly, and so are the opportunities within it. For mid to senior-level professionals, progressing to
by
Enrique Rodriguez
Teaser
Future TalentContent Type
BlogPublish date
11/01/2024
Summary
Internships are a pivotal moment in a student’s career, providing a chance to step into the professional world, gain hands-on experience, and discover potential career paths. At Legal & Gen
by
Enrique Rodriguez
Teaser
Customer Service & SalesContent Type
BlogPublish date
11/01/2024
Summary
As the world of finance continues to transform, so too does the role of underwriters. At Legal & General, we understand that the underwriting profession has evolved far beyond traditional risk a
by
Enrique Rodriguez
Teaser
Customer Service & SalesContent Type
BlogPublish date
11/01/2024
Summary
What is a career in retail? A career in retail at Legal & General offers a unique opportunity to shape brighter financial futures for millions of people. Whether it’s through supporting retire
by
Enrique Rodriguez
Teaser
Future TalentContent Type
BlogPublish date
10/14/2024
Summary
At Legal & General, we’re passionate about nurturing talent and empowering the next generation of finance professionals. We recently caught up with Hafsah, one of our Finance Graduate Programme
by
Enrique Rodriguez