Customer Payroll Reconciliation Specialist

Legal & General (L&G) is a leading UK financial services group and major global investor.

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

L&G Retail supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.

Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.

We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.

Joining us means helping create brighter financial futures for all our customers. 

We’re recruiting for a Customer Payroll Reconciliation Specialist to join us. We’re offering a competitive base salary. 

Are you passionate about accuracy, detail, and delivering great customer outcomes? We’re looking for a Reconciliations Specialist to join our Retail Annuities team. This is a fantastic opportunity to play a key role in ensuring our customers are paid correctly and on time, while supporting regulatory reporting and continuous improvement.

Whether you’re already working in reconciliations or looking to take the next step in your finance career, we welcome applications from people of all backgrounds and experiences. We’re committed to building a diverse and inclusive team where everyone can thrive.

What you'll be doing:

• Analysing data and investigating anomalies to ensure accurate customer records
• Supporting compliance with regulatory and internal processes including GDPR, payroll legislation, and financial reporting
• Using reconciliation knowledge to provide technical input and guidance across teams
• Maintaining accurate records and tracking case progress using spreadsheets and internal systems
• Participating in user testing and supporting system changes to ensure accurate payments and reporting
• Embedding conduct risk principles to deliver good customer outcomes
• Identifying and acting on opportunities to improve processes and enhance the customer journey
• Providing cover for reconciliation tasks during team absences to maintain service continuity

Who we're looking for:

• Experience working with large volume pension or payroll reconciliations
• Strong analytical skills and the ability to interpret financial and technical data
• A collaborative approach and the confidence to work across teams and functions
• Excellent attention to detail and a commitment to quality outcomes
• Strong communication skills and the ability to explain complex issues clearly
• Proficiency in Excel and familiarity with reconciliation tools or systems
• A proactive mindset with the ability to troubleshoot and resolve issues
• Knowledge of payroll processes and regulatory frameworks (desirable but not essential)

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart 

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. 

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. 

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.