JUMP TO CONTENT

Customer Experience Representative

  1. Solihull
  2. Full-time
  3. Customer Service

__jobinformationwidget.freetext.ExternalReference__

1310_13362

This vacancy has now expired. Please see similar roles below...


Company Description

Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income, savings, lending, and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we’re a fast-growing division with big, customer-centred ambitions.  


Job Description

Are you passionate about customer service and helping others? This role is a blend of inbound and outbound telephony and administration support. If you love customer service, have good attention to detail, and enjoy variety, this is the role for you!

We’re recruiting for a new team of Customer Experience Representative to join our Retirement Retail business with a starting salary of £23,000.

This is a hybrid role where you’ll work 35 hours a week; 3 days from home and 2 days in our Solihull office and, work Monday to Friday 9am to 5pm.

Internally, this role maybe called something different, depending on which team you join. We’ll work with you on which department compliments your personality and strengths best.

Our Customer Service teams are made up of professionals from different backgrounds including care, teaching, call centre, retail, and hospitality.

    What you'll be doing:

    • You’ll be working in our retirement retail team which looks after 900,000 customers providing retirement income solutions to help them enjoy a more colourful retirement. We offer annuities and fixed term plans which provide the security of a guaranteed income
    • Providing customer service to our existing customers or their representatives; or providing New Business solutions that meet a customer’s retirement income needs
    • Taking every opportunity to deliver an outstanding customer experience, while ensuring the outcome is correct for the customer and aligned to Legal and General Customer Services quality standards, regulatory requirements, and treating customers fairly policies
    • Obtaining relevant customer information through appropriate communication channels e.g. telephone, email, messaging, correspondence, on-line and IT systems
    • When required, providing  support for projects (system, process, regulatory) and delivering business implementation activities such as changes to process and call frameworks
    • Accurately recording information on IT systems
    • For our most vulnerable customers, you’ll ensure you consider their circumstances and needs and take additional steps to support them through their interactions with Legal & General

    Qualifications

    Who we're looking for:

    • Proven ability to prioritise and manage queries whilst giving due consideration to team performance and activities
    • Good commercial awareness
    • Excellent written and verbal communication skills
    • A high degree of energy, drive and enthusiasm
    • Evidence of continuous professional development
    • Experience of building effective relationships in complex environments
    • Good interpersonal skills with the ability to successfully engage and influence a broad range of individuals
    • IT skills

    Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

    • The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes  
    • Generous pension contribution  
    • Life assurance   
    • Private medical insurance (permanent employees only) 
    • At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday 
    • Competitive family leave 
    • Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice 
    • There are the many discounts we offer – both for our own products and at a range of high street stores and online   
    • In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

    Additional Information

    Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

    We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

    If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

    We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

    If you’re open to find out more, we'd love to hear from you.

    Great news! We will let you know when a new job like this has been added!

    VideoUrl

    https://youtu.be/8ZYGBwImH08

    Similar roles

    List #1

    Our latest posts

    image of Legal and General interns
    4 compelling reasons to kickstart your career with an Internship at Legal & General

    Teaser

    Future Talent

    Content Type

    Blog

    Publish date

    11/01/2024

    Summary

    Internships are a pivotal moment in a student’s career, providing a chance to step into the professional world, gain hands-on experience, and discover potential career paths.  At Legal & Gen

    Teaser

    Hear from some of L&G’s interns as they reflect on their experiences.

    Read more

    by

    Enrique Rodriguez

    by

    Enrique Rodriguez

    underwriter having a cup of tea and smiling
    The evolving landscape of underwriting careers: insights for mid to senior-level professionals

    Teaser

    General

    Content Type

    Blog

    Publish date

    11/01/2024

    Summary

    As the world of finance continues to transform, so too does the role of underwriters. At Legal & General, we understand that the underwriting profession has evolved far beyond traditional risk a

    Teaser

    Join us as we explore how the landscape of underwriting is changing and what it means for experienced professionals aiming to stay ahead in this evolving field.

    Read more

    by

    Enrique Rodriguez

    by

    Enrique Rodriguez

    image of customer service rep on phone sitting at computer
    Careers in Retail at Legal and General

    Teaser

    Customer Service & Sales

    Content Type

    Blog

    Publish date

    11/01/2024

    Summary

    What is a career in retail?  A career in retail at Legal & General offers a unique opportunity to shape brighter financial futures for millions of people.  Whether it’s through supporting retire

    Teaser

    A career in retail at Legal & General offers a unique opportunity to shape brighter financial futures for millions of people. Learn how.

    Read more

    by

    Enrique Rodriguez

    by

    Enrique Rodriguez

    image of hafsah
    Hafsah’s journey through L&G’s finance graduate scheme

    Teaser

    Future Talent

    Content Type

    Blog

    Publish date

    10/14/2024

    Summary

    At Legal & General, we’re passionate about nurturing talent and empowering the next generation of finance professionals.  We recently caught up with Hafsah, one of our Finance Graduate Programme

    Teaser

    We recently caught up with Hafsah, one of our Finance Graduate Programme participants, who just completed her first year with us.

    Read more

    by

    Enrique Rodriguez

    by

    Enrique Rodriguez

    image of jennifer
    Empowering engineers: leadership lessons from L&G’s engineering team

    Teaser

    Our people

    Content Type

    Blog

    Publish date

    10/14/2024

    Summary

    At Legal & General, we believe that great leadership is about more than just delivering results - it's about nurturing teams, fostering diversity, and driving innovation.  We sat down with one o

    Teaser

    We sat down with one of our engineering leaders, Jennifer, to explore what inspired their career in engineering.

    Read more

    by

    Enrique Rodriguez

    by

    Enrique Rodriguez

    image of jesal from defined contributions
    Jesal Mistry’s career journey in Defined Contribution

    Teaser

    Customer Service & Sales

    Content Type

    Blog

    Publish date

    09/25/2024

    Summary

    At Legal & General, we take pride in our talented professionals who are dedicated to making a difference in the world of pensions and investments.  Take Jesal, a leader in Defined Contribution (D

    Teaser

    Jesal shares insights into his DC career journey.

    Read more

    by

    Enrique Rodriguez

    by

    Enrique Rodriguez

    image of claire hazle smiling
    Championing women and neurodiversity in tech leadership: Claire Hazle's role at L&G

    Teaser

    Technology, Digital & Data

    Content Type

    Blog

    Publish date

    09/18/2024

    Summary

    At Legal & General, we are committed to fostering an inclusive environment where diversity thrives and leadership positions are accessible to people from all backgrounds.  Claire Hazle, our interim

    Teaser

    Join us as Claire shares her experiences and insights on championing women and neurodiverse individuals in the tech space.

    Read more

    by

    Enrique Rodriguez

    by

    Enrique Rodriguez

    image of christie smiling
    Navigating my career as an Actuary: A Conversation with Christie McKenna

    Teaser

    Finance & Actuary

    Content Type

    Blog

    Publish date

    09/17/2024

    Summary

    Navigating the intricate world of finance as an actuary requires a blend of analytical abilities, communication skills and adaptability. At Legal & General, these qualities are not just recognised

    Teaser

    Christie shares insights into his day-to-day responsibilities, the rewarding aspects of his role, and what it takes to succeed as an Actuary at Legal & General.

    Read more

    by

    Enrique Rodriguez

    by

    Enrique Rodriguez

    legal and general customer service rep smiling at computer
    Key skills needed in a Customer Service Team

    Teaser

    Customer Service & Sales

    Content Type

    Blog

    Publish date

    08/28/2024

    Summary

    Good customer service is such a big factor in customer retention. It makes our Customer Service Team a very important and vital part of our business. On average, 65% of customers have reported chan

    Teaser

    Let’s explore the key customer service skills and strengths needed to be successful at Legal & General.

    Read more

    by

    Enrique Rodriguez

    by

    Enrique Rodriguez

    man smiling sitting at desk in suit and tie
    Careers in Asset Management at Legal & General

    Teaser

    Investments

    Content Type

    Blog

    Publish date

    08/09/2024

    Summary

    Did you know that the global asset management industry manages over $100 trillion in assets? This staggering figure highlights the immense opportunities within this field globally. We are one of Eu

    Teaser

    Did you know that the global asset management industry manages over $100 trillion in assets? Learn about careers in asset management today.

    Read more

    by

    Enrique Rodriguez

    by

    Enrique Rodriguez

    View all

    Job search

    What we do?

    There’s so much more to us than meets the eye. We’re insurers, investors, builders, city-regenerators and green technology champions.

    And whatever the future holds, our people’s knowledge, skill and passion will mean we’re placed to make a real difference to society.

    Click here to join us
    Search for jobs