JUMP TO CONTENT

Customer Experience Representative: Bereavements

  1. Cardiff
  2. Full-time
  3. Customer Service

__jobinformationwidget.freetext.ExternalReference__

1315_13530

This vacancy has now expired. Please see similar roles below...


Company Description

Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income, savings, lending, and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we’re a fast-growing division with big, customer-centred ambitions.  


Job Description

We’re recruiting for Customer Experience Advisors to join our Bereavements team. We’re offering a starting salary of £22,050.. This is a hybrid role where you’ll work half your week from home and half in our Cardiff office. 

Our teams are made up of professionals from different backgrounds including care and nursing. If you're a caring and empathetic person, who loves nothing more than to support people during their time of need then we'd love to hear from you.

    What you'll be doing:

    • You’ll be talking to colleagues and customers regularly. You’ll talk to customers on the phone as well as complete associated administrative tasks.  You will be responsible for managing your own caseload of sensitive claims 
    • Through proactive and reactive contact, you will use appropriate techniques to understand the customer’s needs and keep them updated via variety of channels, phone, email, messaging, correspondence and online 
    • For our most vulnerable customers, you’ll ensure you consider their circumstances and needs and take additional steps to support them through their interactions with Legal & General 
    • Ensure all appropriate legislative, regulatory and internal process & procedure knowledge is fully understood 
    • You will be speaking to customers or their loved ones in the instance a claim needs to be made, due to serious illness or bereavement. You’ll put the customer at the heart of everything you do

    Qualifications

    Who we're looking for:

    • The skills below are important to us. Rest be assured, we will show you the L&G way. You’ll be in our full-time office-based induction for a couple of weeks so, you’ll have the tools you need before you start helping our customers and clients
    • People who love helping people! 
    • Strong communication and administration skills and passion to support customers, whatever their personal circumstances. Given the nature of some of the calls we receive, its important you’re authentic and empathetic
    • Confidence in using a desktop or laptop and experienced in using MS Office

    Here’s what our colleagues said about working for Legal and General: 

    ‘Colleagues are given a platform to build a career within a big and successful company, where you really matter. People progress into underwriting, claims, HR, management, quality and IT just to name a few!’ 

    ‘I work with amazing people who are passionate and supportive. There is a real sense of community who celebrate with you at your highest and help bring you up from your lowest.’ 

    ‘I am in introvert. Everyone is welcome at L and G. Even though I’m a little quieter, I’ve still been made to feel part of the team and everyone is super friendly.’ 

    Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

    • The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes  
    • Generous pension contribution  
    • Life assurance   
    • Private medical insurance (permanent employees only) 
    • At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday 
    • Competitive family leave 
    • Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice 
    • There are the many discounts we offer – both for our own products and at a range of high street stores and online   
    • In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

    Additional Information

    Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

    We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

    If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

    We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

    If you’re open to find out more, we'd love to hear from you.

    Great news! We will let you know when a new job like this has been added!

    Similar roles

    List #1

    Our latest posts

    image of hafsah
    Hafsah’s journey through L&G’s finance graduate scheme

    Teaser

    Future Talent

    Content Type

    Blog

    Publish date

    10/14/2024

    Summary

    At Legal & General, we’re passionate about nurturing talent and empowering the next generation of finance professionals.  We recently caught up with Hafsah, one of our Finance Graduate Programme

    Teaser

    We recently caught up with Hafsah, one of our Finance Graduate Programme participants, who just completed her first year with us.

    Read more

    by

    Enrique Rodriguez

    by

    Enrique Rodriguez

    image of jennifer
    Empowering engineers: leadership lessons from L&G’s engineering team

    Teaser

    Our people

    Content Type

    Blog

    Publish date

    10/14/2024

    Summary

    At Legal & General, we believe that great leadership is about more than just delivering results - it's about nurturing teams, fostering diversity, and driving innovation.  We sat down with one o

    Teaser

    We sat down with one of our engineering leaders, Jennifer, to explore what inspired their career in engineering.

    Read more

    by

    Enrique Rodriguez

    by

    Enrique Rodriguez

    image of jesal from defined contributions
    Jesal Mistry’s career journey in Defined Contribution

    Teaser

    Customer Service & Sales

    Content Type

    Blog

    Publish date

    09/25/2024

    Summary

    At Legal & General, we take pride in our talented professionals who are dedicated to making a difference in the world of pensions and investments.  Take Jesal, a leader in Defined Contribution (D

    Teaser

    Jesal shares insights into his DC career journey.

    Read more

    by

    Enrique Rodriguez

    by

    Enrique Rodriguez

    image of claire hazle smiling
    Championing women and neurodiversity in tech leadership: Claire Hazle's role at L&G

    Teaser

    Technology, Digital & Data

    Content Type

    Blog

    Publish date

    09/18/2024

    Summary

    At Legal & General, we are committed to fostering an inclusive environment where diversity thrives and leadership positions are accessible to people from all backgrounds.  Claire Hazle, our interim

    Teaser

    Join us as Claire shares her experiences and insights on championing women and neurodiverse individuals in the tech space.

    Read more

    by

    Enrique Rodriguez

    by

    Enrique Rodriguez

    image of christie smiling
    Navigating my career as an Actuary: A Conversation with Christie McKenna

    Teaser

    Finance & Actuary

    Content Type

    Blog

    Publish date

    09/17/2024

    Summary

    Navigating the intricate world of finance as an actuary requires a blend of analytical abilities, communication skills and adaptability. At Legal & General, these qualities are not just recognised

    Teaser

    Christie shares insights into his day-to-day responsibilities, the rewarding aspects of his role, and what it takes to succeed as an Actuary at Legal & General.

    Read more

    by

    Enrique Rodriguez

    by

    Enrique Rodriguez

    legal and general customer service rep smiling at computer
    Key skills needed in a Customer Service Team

    Teaser

    Customer Service & Sales

    Content Type

    Blog

    Publish date

    08/28/2024

    Summary

    Good customer service is such a big factor in customer retention. It makes our Customer Service Team a very important and vital part of our business. On average, 65% of customers have reported chan

    Teaser

    Let’s explore the key customer service skills and strengths needed to be successful at Legal & General.

    Read more

    by

    Enrique Rodriguez

    by

    Enrique Rodriguez

    man smiling sitting at desk in suit and tie
    Careers in Asset Management at Legal & General

    Teaser

    Investments

    Content Type

    Blog

    Publish date

    08/09/2024

    Summary

    Did you know that the global asset management industry manages over $100 trillion in assets? This staggering figure highlights the immense opportunities within this field globally. We are one of Eu

    Teaser

    Did you know that the global asset management industry manages over $100 trillion in assets? Learn about careers in asset management today.

    Read more

    by

    Enrique Rodriguez

    by

    Enrique Rodriguez

    A woman with red hair and a floral top on a laptop in a colourful office
    Core skills for established Data Analysts

    Teaser

    Technology, Digital & Data

    Content Type

    Blog

    Publish date

    07/12/2024

    Summary

    We all live in a data-driven world, where businesses generate approximately 328.77 million terabytes of data every day. This is a huge amount of data that can be really overwhelming for any busi

    Teaser

    In a world where businesses generate over 328 million terabytes of data daily, mastering data analysis skills is crucial to transforming overwhelming raw data into valuable insights that drive vital business decisions.

    Read more
    Photo of a headshot of Bindu, a women in a black and white outfit smiling in a garden
    Women in data: Bindu Bakrania's career journey as Head of Data & Analytics, Private Markets

    Teaser

    Technology, Digital & Data

    Content Type

    Blog

    Publish date

    07/10/2024

    Summary

    At Legal & General, we like to share our employees' stories and celebrate their success. Bindu Bakrania has been with us since April 2023 and has achieved immense growth in her career in data analy

    Teaser

    Discover Bindu Bakrania's inspiring journey of growth in data analytics at Legal & General, and learn how her passion for data and dedication to overcoming challenges have led her to success.

    Read more
    Photo of Gemma, in the woods, holding her pet dog and smiling while taking a selfie.
    From fashion to finance: Gemma's journey of career growth and personal development

    Teaser

    Our people

    Content Type

    Blog

    Publish date

    06/27/2024

    Summary

    At Legal and General, we see the potential in you. If you do not have a strong background in financial services and have worked as an Analyst in other industries, for example, those skills are tra

    Teaser

    Gemma's remarkable journey at Legal & General showcases the transformative power of a supportive and inclusive workplace.

    Read more
    View all

    Job search

    What we do?

    There’s so much more to us than meets the eye. We’re insurers, investors, builders, city-regenerators and green technology champions.

    And whatever the future holds, our people’s knowledge, skill and passion will mean we’re placed to make a real difference to society.

    Click here to join us
    Search for jobs