Customer Communications Executive - 12 Month FTC

Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.

Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.

We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.

Joining us means helping create brighter financial futures for all our customers. 

We’re recruiting for a Customer Communications Executive to join us. You will help to create, deliver, monitor, and maintain market leading customer communications to support our line of guaranteed income retirement products. You will champion the customer by ensuring our communications are clear and compliant, enabling customers to make decisions that are effective, timely and informed.

What you'll be doing:

• Assisting with the creation and maintenance of clear and compliant customer communications, ensuring Retail Annuities customers have all the information they need to make informed decisions
• Managing the schedule of communications testing, ensuring communications meet their objectives and align with the FCA's Consumer Duty customer understanding outcome
• Developing and implementing plans for product, propositional, customer journey, or regulatory changes impacting communications to meet business objectives
• Ensuring that the development and ongoing management of all online and offline communications is consistent and in line with Product Lifecycle Management (PLM) standards, marketing objectives, brand, and tone of voice
• Documenting, mapping, and version controlling all communications with a clear audit history, adhering to all team processes and controls for effective management and planning
• Using data and behavioural science techniques to identify opportunities to enhance communications across multiple channels, improving overall customer understanding, experience, and engagement
• Communicating updates and attaining all necessary stakeholder reviews and approvals, ensuring all communications are technically accurate, relevant, and meet regulatory requirements
• Informing all business stakeholders about changes, plans, and initiatives, and coordinating delivery and literature roll-out
• Developing relationships with product owners, transformation teams, design agencies, and suppliers to ensure deadlines and objectives are met

Who we're looking for:

• Strong organisational skills
• Strong attention to detail 
• Strong written and verbal communication skills 
• Understanding of brand and advertising standards principles
• Knowledge of pensions and retirement products
• Understanding of regulation around retirement products particularly the FCAs Consumer Duty
• Previous copywriting qualification or experience is desirable
• Experience of working in a communications/marketing environment
• Experience working with creative agencies, print and fulfilment houses

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes  
• Generous pension contribution  
• Life assurance   
• Private medical insurance (permanent employees only) 
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday 
• Competitive family leave 
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice 
• There are the many discounts we offer – both for our own products and at a range of high street stores and online   
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.