Compliance Monitoring Consultant

Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.

Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.

We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.

Joining us means helping create brighter financial futures for all our customers. 

We’re recruiting for a Monitoring Consultant to effectively contribute towards the formation of a risk-based monitoring plan and deliver accurate, reliable and timely monitoring reviews of high quality, with a focus on conduct risk.

What you'll be doing:

• Contributing to the oversight of first line business activity by conducting outcome reviews, independently or with the Monitoring Manager for more complex subjects. This will include liaison with the business, performing testing and drafting reports.
• Having an awareness of regulatory priorities, industry developments, and divisional business strategies and how these may influence the monitoring plan, and contribute to planning activities, incorporating these priorities into the risk assessment.
• Helping maintain effective relationships with operational staff to support the delivery of practical solutions to problems or the implementation of improved systems, processes, or controls, as well as building and maintaining good working relationships with other second line colleagues.
• Responsible for the end-to-end delivery of outcome based monitoring reviews, including following up with the business to ensure actions have been completed successfully and to the required standard.
• Maintaining up-to-date knowledge of conduct risk developments and participate in knowledge sharing across the team.
• Demonstrating pro-activeness and insight in utilising technology/analytics for Monitoring work and guide the work from design to conclusion with help from a technical expert.
• Ensuring that the appropriate process, systems and controls are in place, and that the risks and issues are identified and escalated, to ensure that customers are treated fairly in line with Legal & General’s Customer Conduct Risk Policy.

Who we're looking for:

• Knowledge of the structure of the FCA handbook, rules and principles and how they apply to the business.
• A good understanding of the Consumer Duty and the importance of delivering good outcomes to customers.
• Experience of operational or risk management within financial services.
• Have an understanding of regulatory requirements and regulatory risk management, particularly from a conduct perspective. 
• Ability to plan and organise monitoring reviews and manage own workload/time effectively around this.
• Ability to analyse and interpret complex information and data effectively to draw conclusions and propose well-reasoned guidance. 
• Confident in making regulatory judgements but recognises where decisions may be outside own limits and proactively seeks the necessary authority, and involves others in the decision-making process to get a variety of inputs.
• High level of written and verbal communication skills.
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Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes  
• Generous pension contribution  
• Life assurance   
• Private medical insurance (permanent employees only) 
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday 
• Competitive family leave 
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice 
• There are the many discounts we offer – both for our own products and at a range of high street stores and online   
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.