Communications Manager

Legal & General (L&G) is a leading UK financial services group and major global investor. 

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. 

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income. 

Who we are 

Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement.

We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys. 

We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways. 

Are you passionate about creating clear, engaging and effective communications that truly make a difference for customers? We’re looking for a Communications Manager to help us shape and deliver high‑quality member communications across the full customer journey. You’ll join a collaborative and forward‑thinking team, working with colleagues across Retail and the wider Group to create comms that are insight‑driven, customer‑centred, and aligned to our strategic goals.

What you'll be doing:

• Designing and delivering transactional member communications and literature across schemes, ensuring alignment with brand, tone of voice and customer‑centric principles
• Working with agencies and third‑party suppliers to develop materials that meet briefs, budgets and timelines
• Tracking and reporting on communications performance, using insight to enhance effectiveness and outcomes
• Using customer and member insight, analytics and data to shape communications and continuously improve messaging
• Implementing communication updates across channels and running test‑and‑learn activity to optimise impact
• Building strong and collaborative relationships with internal and external stakeholders
• Working within risk and compliance frameworks to ensure communications meet required standards
• Partnering with teams across Retail and Group to share learnings and align customer journeys for improved outcomes

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Who we're looking for:

• Strong analytical and numeracy skills, with experience interpreting data and insights
• Confident communicator with the ability to influence stakeholders at all levels
• Skilled in managing multiple projects and prioritising effectively in a fast‑paced environment
• Excellent attention to detail with strong written and verbal communication skills
• Experience in designing and delivering customer‑facing communications
• Background in marketing or creative environments, ideally including agency interaction
• Familiarity with customer engagement strategies and digital communication channels
• Proficiency with Microsoft Office; experience with composition tools (e.g., Quadient Interactive) is desirable

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart 

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. 

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. 

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.