Client Onboarding Manager

Legal & General is one of Europe’s largest asset managers, providing clients and partners with complex, responsible investment solutions, across public and private markets. As a global investor, we are present where our clients most need us – from Hong Kong and Singapore, to Chicago and major European financial hubs.

Created by combining our investment management (LGIM) and asset origination (LGC) capabilities, our Asset Management division works with our Institutional Retirement and Retail divisions to benefit our clients and customers – which include individual savers, pension scheme members and global institutions – and deliver enhanced shareholder returns.

Joining us means becoming part of a market-leading team, with capabilities across the full spectrum of asset classes, with an enduring commitment to responsible investment and creating long-term, sustainable value for our clients and partners.

The Client Onboarding Team provides a dedicated end-to-end client onboarding and change management service to LGIM’s Institutional Business, supporting the full range of product structures offered by the company. The team is responsible for co-ordinating the take-on/mandate change related tasks and activities across the business to ensure that client mandates are implemented comprehensively and in accordance with the client/ consultant’s funding objective(s).

What you'll be doing:

• Providing a Project Management service and taking accountability for delivering the Operational elements of events for new and existing fund structures, working closely with partners across the organisation to ensure successful implementation of any new functions transitioned to the team. Also help define the procedures and processes for this function as it transitions to the Client Onboarding team
• Project and time managing client work in conjunction with other business areas to achieve the client’s funding objectives in an efficient and timely manner, ensuring that all legal, operational and transitional tasks are comprehensively considered and completed
• Providing final quality checks on legal documentation line with client requirement
• Be instrumental in the reviewing and negotiating client service level standards and reporting requirements
• Developing a clear understanding of the function of all business areas within LGIM, building and maintaining an effective network of strong working relationships within those areas. Partner with such areas to identify and improve business processes
• Acting as an internal ‘implementation consultant’ to the client relationship management team, demonstrating technical ability and understanding and an awareness of the client’s decision making process and investment objectives
• Attending or facilitating (as appropriate) client conference calls and meetings, acting as a business advisor on the requirements for implementing new client mandates and client change, providing progress updates to clients in the spirit of transparency and collaboration
• Communicating effectively internally and externally on the progress of client work, holding (where required) regular working group meeting sessions with key stakeholders in order to monitor and manage progress relevant to client change activity. As necessary, attend client meetings and conference calls to discuss and report upon implementation plans and progress

Who we're looking for:

• Strong overall Investment knowledge including an understanding of the different investment vehicle options (current investment, market and economic issues)
• Excellent written and verbal communication skills Experience onboarding international clients, including working with German KvGs Track record of contributing to and driving business transformation projects
• Thorough understanding and appreciation of FCA regulations and internal governance framework
• Excellent facilitation and meeting skills, being able to discuss complex/technical concepts
• A track record of Project Management success, with the disciplines and experience of Onboarding new clients and client change within an asset management environment Strong LDI and derivatives knowledge (including the trading and collateral/margin mechanics of OTC and ETD derivatives) Desirable:
• Detailed Institutional Investment product knowledge and Index funds knowledge
• Excellent presentation and IT skills

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes  
• Generous pension contribution  
• Life assurance   
• Private medical insurance (permanent employees only) 
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday 
• Competitive family leave 
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice 
• There are the many discounts we offer – both for our own products and at a range of high street stores and online   
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart 

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.