Client Manager - Japan

The world of investment is changing. Our vision at Legal & General Investment Management is to create a better, more sustainable future through responsible investing. We work in partnership with our clients around the globe to deliver positive long-term outcomes, while rising to the challenges of a rapidly changing world. Our clients include institutional pension funds, financial institutions, local authorities and sovereign wealth funds. To meet our clients’ complex and evolving investment needs, our investment strategies cover a broad array of asset classes and styles, including equities, bonds, property and alternatives, as well as multi-asset funds. We’re focused on continuously innovating our investment products, maintaining our reputation as experts across all asset classes, and striving to build a more responsible and sustainable future.

Role Overview

Provide an efficient and effective service and business development support to the LGIM Japan Client Team (based in London and Japan) and directly to Japanese Clients. Be responsible for service delivery in London for named Japanese clients, ensuring that business development and ongoing management requirements are met. Provide cover for the Asia Client Team during times of absence by supporting service and business development to our HK and Singapore offices.

Responsibilities 

• Being the primary contact for LGIM Japan on specific clients, helping resolve queries and ensuring seamless client service delivery across global locations. Working with London based teams such as Investment, Stewardship and Operational Teams to enable best in class client service to our Japan clients either directly, or via Japan regional office
• Checking accuracy and overseeing delivery of Investment reports, data requests and ESG reporting - ensuring accuracy and timeliness of tasks which is vital for both the retention and growth of the Japanese client base
• Attending and where required hosting UK based Sales pitches, Portfolio review meetings and due diligence meetings
• Supporting sales activity in London in partnership with Tokyo for Japan clients/targets based in London
• Developing and maintain relationship management and business development skills
• Providing high level technical support on Investment/Product and Operational queries, demonstrating an understanding of a client’s decision-making process and long-term objectives
• Preparing Business Development materials
• Maintaining excellent working relationships with key business areas.
• Overseeing the production of legal documentation and on-boarding activities relevant to the clients investment strategy.
• Providing cover to the Asia Team and Asian clients as above in times of Asia Client Director/Client Manager absence
• Developing, maintaining and regularly reviewing processes and procedural documents to enable robust and controlled growth

• Native level Japanese language skills are required 
• Investment knowledge or understanding 
• Strong interpersonal skills
• Excellent communication skills
• Knowledge of current investment market and economic issues
• Experience preparing client pitch packs and business development materials preferred but not essential
• Well organised with some project management skills
• Understanding of client on-boarding, client change and how asset manager/custodian relationships work
• Experience providing an exceptional level of client service or support
• Experience working with clients
• Strong workflow management
• Highly team-orientated

When you commit to Legal & General, we’ll commit to you too. That means we’ll recognise and reward your hard work, your performance and your contribution.

If you join us, you’ll get access to some great benefits, including private medical insurance, at least 25 days holiday (excluding bank holidays), a generous pension scheme, life assurance, and Income Protection. You can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice. We’re also proud to offer competitive family leave. 

You’ll have the opportunity to participate in our annual, performance-related bonus plan and valuable share schemes. And then there are the many discounts we offer that you can take advantage of – both for our own products and at a range of high street stores and online offerings. 

The brand with the brolly is choosing today to change tomorrow.

Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands. 

We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.

Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?

Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.

We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve.

We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow.

We all work differently, and have different needs, which is why. we’re always open to discussing flexible working arrangements. Likewise, we’re committed to finding reasonable accommodations for candidates with specific needs during our recruiting process.

So whoever you are, wherever you are, whatever your story, we'd love to hear from you.