Claims Consultant

Legal & General (L&G) is a leading UK financial services group and major global investor. 

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. 

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income. 

Who we are 

Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement.

We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys. 

We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways.

We’re recruiting for Claims Consultants to join our Retail Protection Claims team in Hove. This is a customer-facing role where you’ll support people with new and ongoing life insurance & critical illness claims, helping them through what can often be a sensitive and important time.

You’ll be speaking with customers, medical professionals and internal claims teams, making sure claims are progressed smoothly and customers are kept informed along the way.

What you'll be doing:

• Speaking with customers about new and ongoing life insurance claims
• Supporting customers with empathy, care and clear communication
• Liaising with GPs, surgeries, medical professionals and third parties
• Working closely with Claims Assessors to progress claim tasks
• Keeping customers updated throughout their claims journey
• Managing claim-related admin accurately and efficiently
• Identifying complaints and escalating concerns where needed
• Following claims guides, processes and compliance requirements

Who we're looking for:

• Customer service experience, ideally in a phone-based role
• Strong communication skills and confidence speaking with customers
• Empathy and care when supporting vulnerable customers
• Good organisation skills and the ability to prioritise your workload
• Strong attention to detail and accuracy
• Ability to work under pressure while staying calm and professional
• Confidence working with internal teams and external third parties
• Interest in learning about claims, insurance products and customer journeys

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are many discounts we offer – both for our own products and at a range of high street stores and online
• We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. 

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. 

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.