Claims Administrator

Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income, savings, lending and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we’re a fast-growing division with big, customer-centered ambitions.

We are looking for a highly motivated individuals to join our Group Protection department in Hove, with a starting salary of up to £25,000 depending on experience. This is a Hybrid role where you’ll work 1 day a week in the office and the rest from home, Monday-Friday.

As a Claims Consultant you'll be making a difference to our customers. Making sure that their claim is dealt with sensitively and accurately. You will be responsible for managing a portfolio of Group Protection Claims, ensuring a smooth and efficient claims process.

What you'll be doing

• Validating and determining eligibility of Group Protection Death in Service and Critical Illness claims against policy terms and conditions
• Calculating benefits to be paid in the event of an eligible claim
• Preparing and authorising payment of new and existing claims
• Requesting and gathering outstanding claim requirements from internal and external customers in a timely manner
• Developing and building strong relationships with IFA’s and Policyholders (employers) to deliver positive customer outcomes
• Supporting our programme of continuous improvements by contributing ideas and engaging with projects
• Ensuring a consistent, timely and accurate level of service is maintained in line with service level agreements. Ensuring we meet customers’ expectations, in line with  Legal & General’s Customer Experience and Treating Customers Fairly policies
• Adhering to processes and systems to ensure that all customer data is dealt with appropriately in accordance with legislation, in particular GDPR, the Access to Medical Reports Act (1988) and Legal & General’s Confidentiality policy

• IT skills  Word, Excel and other Microsoft products
• GSCE English and Maths minimum
• Customer service and/or admin experience within Insurance or Financial Services
• Excellent written and verbal communication skills
• Ability to multi-task and prioritise workload to meet targets and deadlines
• Excellent accuracy and attention to detail
• Good problem solving and investigative skills

The brand with the brolly is choosing today to change tomorrow.

Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands. 

We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.

Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?

Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.

We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve.

We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow.

We all work differently, and have different needs, which is why. we’re always open to discussing flexible working arrangements. Likewise, we’re committed to finding reasonable accommodations for candidates with specific needs during our recruiting process.

So whoever you are, wherever you are, whatever your story, we'd love to hear from you.