Business Analyst (Automation)

Legal & General is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, aiming to build a better society for the long term by investing our customers’ money in things that make life better for everyone and create value for our shareholders.

Our Group Functions provide the services that all areas of the business need. This requires a talented and diverse team behind the scenes, who enable everyone at L&G to do what they do best. 

Joining us means helping to improve the lives of our customers and contributing to the success of the business every day.

Are you a detail-oriented and analytical professional with a passion for driving end-to-end process efficiency and automation? Legal & General are seeking an experienced Business Analyst to join our Group Change & Delivery team within group functions. In this role, you will undertake detailed requirements analysis, document processes, contribute to business cases, and perform user acceptance testing. If you thrive in a dynamic environment and have a strong background in business analysis, we want to hear from you!

What you'll be doing:

• Defining and agreeing on requirements for all parties impacted by an approved change, ensuring traceability through build, test, implementation, and benefits realization
• Transforming business processes through identification, assessment, and analysis of process automation opportunities across L&G Group
• Coordinating and managing analysis activities for assigned changes, including facilitating requirements workshops and solution discussions
• Identifying, evaluating, and raising risks, issues, assumptions, and dependencies that may impact project or automation activities, proposing mitigating actions
• Working with technical delivery partners (internal and third-party) to ensure high-quality delivery of designs and solutions that meet acceptance criteria
• Ensuring colleagues, customers, and stakeholders are treated fairly in line with Legal & General’s principles
• Constructing digital customer journeys with end-customers in mind to ensure accessibility and understanding
• Managing, motivating, and developing employees at all levels to maximize performance

Who we're looking for:

• Ideally, degree-level qualification or equivalent experience
• IIBA Certification of Competency in Business Analysis™ (CCBA®) or Certified Business Analysis Professional™ (CBAP®)
• BCS Business Analysis certifications, including the BCS International Business Analysis Diploma or equivalent
• Good knowledge of change delivery methodologies
• Excellent knowledge of proven analysis tools and techniques
• Stakeholder management experience to Senior Manager level
• Knowledge of market process automation technology
• Experience with Office software packages such as MS Word, MS Excel, MS PowerPoint, MS Access

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes  
• Generous pension contribution  
• Life assurance   
• Private medical insurance (permanent employees only) 
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday 
• Competitive family leave 
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice 
• There are the many discounts we offer – both for our own products and at a range of high street stores and online   
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.