Technical & Regulatory Manager – Retail Annuities

Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses. Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers.

We are one of the UK’s largest life insurers, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.

Joining us means helping create brighter financial futures for all our customers. 

We have a fantastic opportunity available for someone to join our Retail Division as a Technical & Regulatory Manager with a specific focus around our Retail Annuities product line.

In this role you will perform First Line Governance activities based around Retail Annuities such as analysing and reviewing any regulatory / legislative changes and also HMRC requirements, to form a view on behalf of the business and lead with the adoption and implementation of any changes that need to occur based on this activity.

You will also use your skills, knowledge and experience to provide guidance & support to individuals and teams across the division, including but not limited to taking ownership of process developments / improvements and leading any appropriate training that is needed to ensure compliance with regulatory and legislative changes to minimise our risk exposure.

This a hybrid working opportunity, which means that you can work flexibly between our Offices and your home, to find a work-life balance that works for you.

(whilst this role is advertised as a Cardiff based role, we would also be open to applications from candidates from other locations as long as they have the applicable skills/experience)

What you'll be doing:

• Analysing and assessing the impacts of any changes to (or new) regulatory, legislative and practice requirements that are likely to affect Retail Annuities teams and business areas. This will include initiating changes to business processes and procedures in response to relevant changes, ensuring that teams consistently follow correct and compliant procedures post-implementation.
• Providing strategic regulatory guidance and information to projects, including providing technical advice to define system, process and literature design. As well as reviewing project documentation and making recommendations to ensure compliance with applicable regulatory guidelines is met.
• Taking responsibility for the relationship with Group Tax, Conduct Risk, Operational Risk and other areas within L&G which provide legislative and regulatory updates and contributing to the response to consultation/discussion papers on behalf of Retail Annuities.
• Undertaking reviews of current protocols, processes and procedures to ensure compliance with regulation and legislation and leading on the appropriate activities / recommendations where remedial action is required to restore appropriate controls.
• Delivering advice on technical queries, complex issues and complaints, which may include liaising with Group Tax and Conduct Risk as necessary and providing detailed analysis and recommendations on how to proceed particularly in relation to one-off situations, as well as drafting the content of suitable replies to internal and external enquiries which meet appropriate service standards.
• Communicating effectively with senior managers, colleagues and third parties to explain complex information and ensure that there is an understanding and awareness of the issues and options available. As well as securing agreement to appropriate courses of action.
• Ensuring that the principles of Conduct Risk are embedded into day-to-day operations to deliver good customer outcomes at all times. This includes ensuring that all business processes and internal controls within the role are designed and performed in a way that delivers good customer outcomes and demonstrates effective management of Conduct Risk.
• Supporting local business leadership and staff to operate in accordance with regulatory and legislative compliance for the benefit of all customers, in line with the Consumer Duty.

Who we're looking for:

• CII Qualifications are highly desirable (but not mandatory for the role).
• Extensive pensions and annuities knowledge, including a thorough understanding of retail annuity products and how they are supported operationally
• Extensive experience in a regulatory pension or retirement-based role.
• Knowledge of Retail Annuities products - including processes, practices and outcomes.
• A strong communicator who can break down complex information and explain it to a non-technical audience.
• Strong stakeholder management skills, with the ability to influence and persuade people at varying levels of seniority.

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes 
• Generous pension contribution 
• Life assurance  
• Private medical insurance
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
• There are the many discounts we offer – both for our own products and at a range of high street stores and online  
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.