Supplier Relationship Manager

Helping over ten million people around the world manage their savings, retirement plans and life insurance requires a lot of people behind-the-scenes.  It’s up to us in L&G Group functions – which includes our tech and digital teams, Group Finance, HR, Risk and Corporate Comms to provide the essential support services that all areas of the business need, here in the UK and overseas. Simply put, we enable everyone at Legal & General to do what they do best. That means we’re helping to improve our customers’ lives, and contributing to the success of the business every day.

Your role at a glance

Due to exciting transformation, we are pleased to announce an opportunity for a commercial, collaborative, and driven individual, with experience in Supplier Relationship Management with Technology or Asset Management suppliers, to join our Procurement & Supplier Management (GPSM) team as a Supplier Relationship Manager.

In this exciting role you’ll be responsible for both overseeing and managing the commercial, performance and contractual relationship of a portfolio of L&G critical, high value and tier 2 supplier(s) across both IT and non-IT categories. for a specific business unit(s). You’ll be Business partnering with both L&G business and supplier senior leadership teams, to building and maintaining strong networks, identifying, and delivering additional value from the Legal & General supply chain.

This is a fantastic opportunity for a procurement professional to advance their career and take on a role with huge scope and importance. You’ll play a key role in helping us to mature the function as you can influence the direction of policy and the way that we operate. You’ll have lots of autonomy and variety with your day-to-day work, giving you a sense of ownership, and the freedom to be curious and bring new ideas to the table.

What you'll be doing

• Responsible for ensuring full compliance to Supplier Relationship Management policy, standards, and processes across a portfolio of supplier relationships by being responsible for an assigned set of suppliers and managing them accordingly.
• Ensure successful implementation of the Supplier Management strategy and proposition across a portfolio of Legal & General suppliers for goods and services to meet the business objectives within the most appropriate time, quality, and cost parameters.
• Ensure that commercial and operational services received from in-scope suppliers are consistent with other companies, including benchmarking new and existing services to ensure that commercial terms are appropriate and fit for purpose.
• Conduct regular reviews of contract service performance through the contracted Service Level Agreements (SLAs) and work with both internal and external stakeholders and in-scope service providers to deliver operational efficiencies.
• Support and implement programmes of change deemed appropriate to embed revisions to terms which will lead to successful supplier and L&G performance.
• Collaborate with cross functional Procurement and SRM teams to support contract negotiations and renewals for in-scope suppliers as and when necessary to ensure strong commercial outcomes and no operational disruptions are caused by Legal & General suppliers.
• Lead dispute resolution with appropriate parties to ensure all contractual disputes are fully resolved in a timely manner with minimal cost or operational impacts to Legal & General.
• Support the development and delivery of processes and systems to ensure a consistent and good level of service that means internal customers’ expectations are managed and met, is consistent with what we have communicated and is aligned to L&G’s Customer Experience and Consumer duty accountability

• Proven commercial experience gained from a supplier/vendor management, supply chain, category management, or business development background
• You’ll be proficient in SRM best practices and strategies.
• You’ll have experience in managing Technology Suppliers, or suppliers in an Asset Management/Financial Services environment.
• Ability to influence others with a collaborative, inclusive and engaging style with a practical, approach to delivering successful, collaborative outcomes to support evolving business needs.
• Experience of building and maintaining networks with key stakeholders and leadership teams across both organisational and supplier boundaries.

When you commit to Legal & General, we’ll commit to you too. That means we’ll recognise and reward your hard work, your performance and your contribution.

If you join us, you’ll get access to some great benefits, including private medical insurance, 27 days holiday (excluding bank holidays), a generous pension scheme, life assurance, and Income Protection. You can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice. We’re also proud to offer competitive family leave. 

You’ll have the opportunity to participate in our annual, performance-related bonus plan and valuable share schemes. And then there are the many discounts we offer that you can take advantage of – both for our own products and at a range of high street stores and online offerings. 

The brand with the brolly is choosing today to change tomorrow.

Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands. 

We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.

Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?

Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.

We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve.

We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow.

We all work differently, and have different needs, which is why. we’re always open to discussing flexible working arrangements. Likewise, we’re committed to finding reasonable accommodations for candidates with specific needs during our recruiting process.

So whoever you are, wherever you are, whatever your story, we'd love to hear from you.