Senior Pension Consultant

For nearly 200 years we have provided financial services to customers across the UK, and now the US. As one of Europe’s largest insurance and asset management groups, with over £1 trillion in assets, we are experts in safeguarding people’s financial futures. Our ambitions are underpinned by five strong businesses, each of which is innovating and expanding globally, adding new products and solutions to their strategic goals. We aim to be leaders in four key areas: retirement, investment management, capital investment and insurance. Our businesses work together to deliver on our purpose and to drive synergies across the Group.

Your role at a glance 

Would you thrive in a role where you’re responsible for growing and maintaining customer relationships? Are you an excellent communicator? Do you love being that ‘go to’ person for your colleagues? If you’d like to join an employer who is passionate about supporting your development, then look no further!

We’re recruiting for a Senior Pension Consultant to join our Workplace Pensions team in Client Services on a hybrid basis in Cardiff. We’re offering a salary of £26,000-£28,000 depending on experience.

Never working later than 5pm, you'll have your evenings and weekends off to relax!  Plus, you get to split your time between home and the Cardiff office (1-2 days a week in our Cardiff office).

As a Senior Pension Consultant you’ll be responsible for giving a bespoke service to our highest profile pension clients.

We love working at Legal and General and know you will too. Here are some of the amazing benefits our colleagues get:

• As your skillset grows, it’s possible your earning potential will too. 
• 25 days holiday, plus bank holidays, 26 days after 2 years’ service. You can also buy and sell holiday. 
• Generous pension contribution 
• Life assurance x8 of base salary 
• Income Protection 
• Private medical insurance 
• Recommend L&G as a great place to work and earn money if someone you know joins us. 
• A variety of company share schemes, discounts at a huge range of high street stores and on our own products. 
• In 2023 we opened our new Cardiff office, Calon, and put our people at the heart of the incredible £1 billion investment L&G has made in the city. Designed for sustainability, wellbeing and connection, Calon is the perfect place to be if you want to combine an incredible workplace experience with working for a purpose-driven company! 

What you'll be doing

• For our most vulnerable customers, you’ll ensure you consider their circumstances and needs and take additional steps to support them through their interactions with Legal & General.
• You’ll offer a bespoke service to high-profile pensions customers.
• Monitoring, analysing, reporting, handling more complex queries and escalations.
• Take ownership of resolving exceptions and identify process improvements.
• Mentor, coach and develop colleagues.
• Problem solve when things go wrong; you’ll use you experience and data to identify trends, share your findings and recommend solutions to colleagues and leaders. 
• Be responsible for your personal development.
• Keep your pension knowledge up to date so you can share this with your colleagues and be aware of changes that impact us. 
• When required deputise for your Line Manager by managing team workload and service levels.

What we are looking for 

• The skills below are really important to us. Rest be assured, we will show you the L&G way. Following extensive training, you’ll become an expert in all thing’s pensions allowing you to give the best customer experience and share knowledge and insight with colleagues.
• Financial services experience is preferable however, if you are from another industry and have experience in managing customer accounts or high-profile clients, we’d love to hear from you.
• Strong communication skills. In addition to your day job, you’ll be sharing knowledge with colleagues.
• A strong networker: you’ll need to be confident in working with other teams to develop ideas and resolve problems.
• Ability to organise your own and colleagues workload.
• Confidence in using a desktop or laptop and experienced in using MS Office.

The brand with the brolly is choosing today to change tomorrow.

Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands. 

We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.

Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?

Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.

We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve.

We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow.

We all work differently, and have different needs, which is why. we’re always open to discussing flexible working arrangements. Likewise, we’re committed to finding reasonable accommodations for candidates with specific needs during our recruiting process.

So whoever you are, wherever you are, whatever your story, we'd love to hear from you.