Company Description
Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income, savings, lending and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we’re a fast-growing division with big, customer-centered ambitions.
Job Description
To work in a portfolio-based team environment effectively and productively, providing unrivalled service to new and existing customers that, in turn, will drive the achievement of team shared financial targets around portfolio and business growth. This is a Hove hybrid position.
What you will be doing:
- Profitably and accurately assess risk, set price and apply appropriate terms in keeping with Group Protections Scheme Underwriting guidelines and philosophy; work with colleagues to do this right first time.
- Ensure work is completed within the timeframes allocated, and if not, then appropriate communication is given to the line manager, and if required, the broker / customer concerned.
- To build strong customer relationships that will assist in the delivery of financial targets, particularly the acquisition and retention of profitable business.
- Demonstrate strong leadership and ownership to ensure you and your team colleagues contribute to collective business goals and objectives across Group Protection
- Take ownership of your personal development by pro-actively seeking to learn new skills. Work closely with your team manager, to meet your agreed personal development plan. In addition to maintaining level of quality required in all existing signoffs.
- Take a wider interest in the Group Protection business including any new products/features, other team and department developments and results. Take ownership of reading and following guidelines as stated in formal communications.
- Treating Customers Fairly (TCF) ensure customers are provided with relevant information at appropriate times to enable them to effectively manage policies.
- Organise and manage the provision of service to give sufficient priority and opportunity to customers wishing to change products, switch provider, submit a claim or make a complaint.
- Ensure the correct application of regulations and legislation, as set by Financial Conduct Authority (FCA) and Her Majesty’s Revenue and Customs (HMRC).
Qualifications
- CII Group Risk Exam
- Experience underwriting group protection products
- Relevant understanding of products, regulation, and Group Protection processes at a Competent level
- Confident with Customers: Able to handle direct customer contact effectively on a range of subjects both written and oral
- Good with technology: Must be comfortable with the use of computer-based systems including Microsoft Office
- Comfortable with change: Able to remain motivated within a fast-changing growing business
- Highly proficient in Excel and the manipulation of data
Additional Information
The brand with the brolly is choosing today to change tomorrow.
Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands.
We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.
We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.
At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.
The brand with the brolly is choosing today to change tomorrow.
Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands.
We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.
We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.
At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.
Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?
Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.
We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve.
We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow.
We all work differently, and have different needs, which is why. we’re always open to discussing flexible working arrangements. Likewise, we’re committed to finding reasonable accommodations for candidates with specific needs during our recruiting process.
So whoever you are, wherever you are, whatever your story, we'd love to hear from you.
