Company Description
Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income, savings, lending and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we’re a fast-growing division with big, customer-centered ambitions.
Job Description
Your role at a glance
Do you recognise when change is needed? Are you outcome and delivery focused? Are you able to motivate and encourage a team? If these are skills you believe you hold then this might be the opportunity for you!
We are looking for someone to support the delivery of the departmental colleague engagement strategy in order to support engagement, wellbeing, behavioural and cultural changes across Retail Protection Operations, in line with identified business needs from all colleagues listening posts (e.g. Voice, operational Back to Floor sessions, individual teams feedback, etc …). Ensuring all employee engagement and retention plans are effective to minimise attrition and operational costs.
We love working at Legal and General and know you will too. Here are some of the amazing benefits our colleagues get:
- *You’ll have the opportunity to participate in our annual, performance-related bonus scheme (discretionary)
- As your skillset grows, it’s possible your earning potential will too.
- 25 days holiday, plus bank holidays, 26 days after 2 years’ service. You can also buy and sell holiday.
- Generous pension contribution
- Life assurance x8 of base salary
- Private medical insurance
- Recommend L&G as a great place to work and earn money if someone you know joins us.
- A variety of company share schemes, discounts at a huge range of high street stores and on our own products.
What you'll be doing
- Support the RP Operations and Transformation leadership team in the designing and delivery of a quarterly plan of engagement initiatives that will evolve throughout the year in order to have a clear vision, approach and help to create a specific and effective engagement plan for RP Operations & Transformation.
- Be the champion and lead delivery of both the core engagement and soft engagement activities into Retail Protection Operations.
- Helping to design and support initiatives that will drive relevant and focused activities to address all VOICE (Glint) survey results.
- Monitoring and evaluation of success, seeking feedback and monitoring the success of all engagement initiatives in line with improving colleague engagement across Retail Protection Operations.
- Support our colleague network in local areas to ensure they are motivated and able to support the delivery of central initiatives. Also offer advice and guidance for more localised initiatives they may be delivering in their individual areas and encourage the sharing of best practice from a communications perspective.
- Fully engage with and participate in the broader Retail colleague engagement network to support the design of initiatives which will drive improved levels of engagement and performance, taking into account transformational requirements and maximising colleague retention in Retail Protection customer facing operations.
- Contribute to Retail Protection Transformation projects and wider Retail Customer Service initiatives as required
Qualifications
What we are looking for
- Ability and willingness to grasp new or unfamiliar software quickly when necessary.
- A general understanding of the company structure from Executive Director level, through to HOAs and SDMs within the Retail Protection units.
- A good knowledge of Retail Protection overall including products, services and key clients.
- Actively listens and understands customer/ audience needs.
- Acts as an advisor and helps clarify needs, issue and solutions.
- Approaches challenges and problems with pace, energy and a strong “Will to Win”.
- Accepts the need for change and is willing to work flexibly.
- Recognises, and is able to highlight and influence others, when change is necessary.
- Able to work as part of a team or independently on own initiative adopting new approaches
- Able to prioritise own, and teams workload, and reprioritise as necessary
- Takes ownership.
- Outcome and delivery focused.
- Able to source, analyse and act upon insight.
- Strong planning and organising skills and the ability to prioritise own, and others’ workload.
- Ability to listen intently and interpret complex information to identify root causes and define relevant and appropriate actions.
- Excellent attention to detail.
- Ability to motivate and engage a team/individual by creating a great working environment.
- Able to build strong and mutually beneficial relationships and leverage these relationships to drive to intended outcomes.
- Able to communicate with, and influence colleagues at all levels, adapting communication styles to suit the audience and messaging.
- Experience of delivering multi-channel communications within a multi-site environment, to inform, engage and inspire.
Additional Information
The brand with the brolly is choosing today to change tomorrow.
Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands.
We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.
We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.
At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.
Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?
The brand with the brolly is choosing today to change tomorrow.
Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands.
We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.
We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.
At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.
Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?
Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.
We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve.
We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow.
We all work differently, and have different needs, which is why. we’re always open to discussing flexible working arrangements. Likewise, we’re committed to finding reasonable accommodations for candidates with specific needs during our recruiting process.
So whoever you are, wherever you are, whatever your story, we'd love to hear from you.
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