Retail Annuities Product Owner

Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.

Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.

We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.

Joining us means helping create brighter financial futures for all our customers. 

We are are a seeking a talented Product Owner to join our Retail Annuities team. In this role, you will take full ownership of a specific value stream product line mapped to the customer journey, overseeing the entire lifecycle from development to maintenance. You will ensure technology resilience, deliver enhanced value to our customers, and align with Retail’s strategic objectives.

You will create new products while considering cross-functional downstream impacts and implement process improvements using Agile practices and behaviors. As an ambassador for the Product Owner community, you will provide guidance, foster a collaborative environment, promote the value of product ownership, lead agile scrum teams, and mentor other Product Owners.

What you'll be doing:

• Defining and communicating a vision and roadmap that aligns with divisional and organisational strategy, leveraging technology to support the end-to-end product line and ensure resilience and robustness in achieving strategic business objectives.
• Taking ownership of the Backlog, refining and prioritising items to ensure commercial and customer value, aligning with the strategic framework, regulatory compliance, consumer duty, and customer outcomes to drive product line improvements.
• Acting as the primary contact with internal and external stakeholders across the product line, collaborating with the Strategic Chief Product Officer to agree on priorities, set expectations, and communicate progress.
• Managing business readiness plans to ensure smooth and timely delivery from both internal and external perspectives, taking ownership of second-line engagement and approval to drive support for initiatives and solutions that deliver value and strategic objectives.
• Leading the Retail Annuities ART Scrum Team(s) and broader platform teams to ensure the successful delivery of initiatives and solutions through high-quality analysis, development of user stories, robust Quality Assurance pre-implementation, and appropriate levels of Hypercare post-implementation, ensuring timely and high-quality delivery while mitigating risks.
• Tracking benefits delivered to ensure alignment with 5-year plans, taking ownership to measure, demonstrate, and communicate customer, colleague, and commercial business benefits to stakeholders through analytics, business performance MI, customer feedback, and assessing commercial value.
• Managing, motivating, and developing employees in a manner consistent with the Company’s policies and procedures, including the Partnership Agreement, to maximize business performance.
• Regularly reviewing the risks and performance of products/propositions to ensure they meet the needs, characteristics, and objectives of the target market and deliver good customer outcomes.

What we're looking for:

• Qualifications; Product Ownership Level 1 and 2, Agile Framework Qualifications – Scrum and or Safe
• Strong knowledge of: The financial services market and the pensions market and legislative regulatory environment in the UK, L&G Retirement products, processes and supporting technology, L&G Group strategy policies and procedures, and Customer personas.
• Experience working as a Product Owner for big transformational change programmes
• Product management on a large scale, multiple platforms, product/customers
• Data and Customer Insight analyst
• Story Mapping for customer/system/process journeys – User Centred Design
• Budget creation and delivery against business case
• Extensive communicator, comfortable presenting at all levels and varying environment
• Coaching of individuals at varying levels and multitude of skillsets

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes  
• Generous pension contribution  
• Life assurance   
• Private medical insurance (permanent employees only) 
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday 
• Competitive family leave 
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice 
• There are the many discounts we offer – both for our own products and at a range of high street stores and online   
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.