Payroll Reconciliations Specialist

Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income, savings, lending, and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we’re a fast-growing division with big, customer-centred ambitions.  

We’re recruiting for a Reconciliations Specialist to join us. We’re offering a competitive base salary. You will analyse multiple reconciliations to investigate and correct anomalies, ensuring the customer has received the correct payments and all regulatory reporting has been submitted, escalating to subject matter experts when needed. 

What you'll be doing:

• Analysing data, investigating anomalies, and correcting customer records.
• Supporting to ensure that all appropriate legislative, regulatory and internal process and procedure knowledge is developed and maintained within the team by identifying, reporting and resolving any breaches and ensuring that the correct checks are undertaken during our processes
• Using your reconciliation knowledge and analytical skills to complete the end to end processes
• Providing advice and guidance and technical input to teams outside Customer Payroll
• Accurately recording workflow, maintaining various spreadsheets to track case progress and allow for MI production, updating customer records with actions completed
• Supporting in user testing and monitoring the implementation of changes involving reconciliation systems or processes, to help safeguard the continuation of accurate and timely payments and reporting
• Identifying areas of improvement and working within our processes and Agile framework to take action to continually enhance the customer journey

Who we're looking for:

• A knowledge of pension products
• Strong Payroll processes & software 
• Awareness of Payroll regulatory/risk 
• Basics of processing payroll and reconciliations
• Experience in a similar environment working on large volume pension payments/payrolls reconciliations on a business to business and business to consumer basis
• Analysis and interpretation of financial and technical payroll data for reconciliation and query resolution
• Knowledge of SRT desirable

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes  
• Generous pension contribution  
• Life assurance   
• Private medical insurance (permanent employees only) 
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday 
• Competitive family leave 
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice 
• There are the many discounts we offer – both for our own products and at a range of high street stores and online   
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Legal & General is a leading financial services organisation, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.  

We’re one of the world's largest asset managers, homebuilders, pension providers and insurers. Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued.  

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.  

We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. 

If you’re open to find out more, we'd love to hear from you.