Payroll Operations Specialist

Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income, savings, lending and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we’re a fast-growing division with big, customer-centered ambitions. 

Our customers are at the heart of everything we do within Retail Annuities and the Customer Payroll team is no exception. We process the payments to our customers, ensuring that all payments and deductions are paid accurately and on time. We have many reconciliation processes to ensure we pay and report correctly.

The Job holder will process daily payroll reconciliations and exceptions - resolving where possible and escalating to payroll subject matter experts when needed, perform the operational payment processes while supporting operational controls, ensuring agreed service levels are met, taking every opportunity to delight the customer and ensuring the right outcomes is achieved, aligning to CS quality standards, regulatory requirements and L&Gs polices.

What you will be doing:

• Operational Delivery – Undertaking Payroll operations and all associated activities, acting immediately on any outstanding information to ensure this is obtained from the relevant parties within agreed timescales and quality standards.
• Supporting cover of G3 tasks and aspects of G4 roles during absence, to ensure no impact to service or projects.
• Regulation - ensure all appropriate legislative, regulatory and internal process and procedure knowledge is developed and maintained within the team, identifying, reporting and resolving any breaches and ensuring that the correct checks are undertaken during our processes, not limited to: Pensions regulator, Financial Crime, ITEPA (payroll), HMRC and GDPR
• Business knowledge - using your in depth knowledge of all retirement products and payment services, along with end to end processes, mentor and coach less experienced team members providing advice and guidance and technical input in order to improve understanding and job related skill.
• Support in user testing and monitoring the implementation of changes involving Payroll systems or processes, to help safeguard the continuation of accurate and timely payments and reporting
• Project Support - provide knowledge and support for projects (system, process, regulatory)
• Recordkeeping - accurately record workflow on the appropriate system maintaining effectiveness and perform quality checking according to the prescribed QA framework for the role ensuring accurate management information.
• Process Improvement - identify areas of improvement and working within our processes and Agile framework to take action to continually enhance the customer journey
• Consumer Duty- Ensure that the principles of Conduct Risk are embedded into your day-to-day operations to deliver good customer outcomes at all times. Ensure that all business processes and internal controls within your role are designed and performed in a way that delivers good customer outcomes and demonstrates effective management of Conduct Risk. 

• Basics of processing payroll and reconciliations (essential)
• Strong Payroll processes & software (essential)
• Awareness of Payroll regulatory/risk (desirable)
• A knowledge of Legal & General pension products (desirable)
• Experience in a similar environment working on pension payrolls (10,000+ volume) and reconciliations of payrolls on a B2c and B2b basis
• Analysis and interpretation of financial and technical payroll data for reconciliation and query resolution
• Initiative – Trouble shooting and issue resolution
• Communication at all levels
• Problem solving and decision making
• Planning/Organisation of payroll duties
• Strong team player
• Excel

When you commit to Legal & General, we’ll commit to you too. That means we’ll recognise and reward your hard work, your performance and your contribution.

If you join us, you’ll get access to some great benefits, including private medical insurance, at least 25 days holiday (excluding bank holidays), a generous pension scheme, life assurance, and Income Protection. You can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice. We’re also proud to offer competitive family leave. 

You’ll have the opportunity to participate in our annual, performance-related bonus plan and valuable share schemes. And then there are the many discounts we offer that you can take advantage of – both for our own products and at a range of high street stores and online offerings. 

The brand with the brolly is choosing today to change tomorrow.

Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands. 

We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.

Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?

Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.

We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve.

We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow.

We all work differently, and have different needs, which is why. we’re always open to discussing flexible working arrangements. Likewise, we’re committed to finding reasonable accommodations for candidates with specific needs during our recruiting process.

So whoever you are, wherever you are, whatever your story, we'd love to hear from you.