Payroll Governance & Compliance Manager (12-month FTC)

Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income, savings, lending and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we’re a fast-growing division with big, customer-centered ambitions. 

Our customers are at the heart of everything we do within Retail Annuities and the Customer Payroll team is no exception. We process the payments to our customers, ensuring that all payments and deductions are paid accurately and on time. We have many payroll processes and controls to ensure this, so we protect our customers from unnecessary hardship either due to incorrect or late payments, or inaccurate reporting that could affect customers in other ways.

In this role, you will monitor payroll process and legislative compliance and co-ordinating risk event actions and analysis, working closely with the CS Governance, Risk and Compliance teams and with leads across the CS function to reduce risk and ensure accuracy, timely payments and reporting for the annuitant payrolls, in order to deliver good customer outcomes at all times, as well as reducing vulnerability to fines due to unknown erroneous processes, helping to maintain L&Gs trusted status with customers, regulatory bodies and staff

What you'll be doing

• Creating and managing auditing of annuitant payments and work with Head of Customer Payroll, Risk, Operational Governance and Operational Tax representatives to create, monitor and report on health of payrolls from a compliance and risk perspective, both for the leadership team and for the control framework sign off
• On identification of a risk event within CS, working with the leads assigned to support using payroll and process expertise, advising and guiding in order to ensure processes are reviewed and updated and relevant analysis is completed to agree actions to enable successful closure of event
• Ensuring that the principles of Conduct Risk are embedded into your day to day operations to deliver good customer outcomes at all times. Ensuring that all business processes and internal controls within your role are designed and performed in a way that delivers good customer outcomes and demonstrates effective management of Conduct Risk.
• On identification of a payroll risk event, managing the analysis and co-ordination of actions required from start through to closure of the event.
• Attending regular regulatory and industry forums and events, bringing away best and common practice surrounding practical operations of complex legislation, with a view to embedding learnings within the teams
• Supporting colleagues through the sharing of knowledge by delivering training on processes to help maintain excellent customer service and quality standards within the department
• Managing transaction monitoring ensuring it takes place, actions are agreed, monitored and recorded/reported to protect both the Legal & General and our customers from any financial loss
• Ensuring that the principles of Conduct Risk are embedded into your day-to-day operations to deliver good customer outcomes at all times. Ensuring that all business processes and internal controls within your role are designed and performed in a way that delivers good customer outcomes and demonstrates effective management of Conduct Risk.
• Managing, motivating and developing employees at all levels, in a manner that is consistent with the Company’s policies and procedures the including Partnership Agreement, to maximise the performance of the area. Cover for G5 roles in team during absence

What we're looking for

• In-depth knowledge of payroll processes,
• Knowledge of the end to end payroll processes and how things fit together.
• Payroll processing and reasoning.
• Pensions payroll legislation
• Risk Management
• Payroll appropriate governance and controls
• FCA regulations (desirable)
• Excel intermediate. Analysis. Governing over large payrolls. Researching complex legislation. Auditing. Manual tax calculations. Understanding annuitant payrolls. Involvement in compliance review/audit. Risk event procedures/co-ordination.
• Minimum of 1 year management or leading by example/managing activities

When you commit to Legal & General, we’ll commit to you too. That means we’ll recognise and reward your hard work, your performance and your contribution.

If you join us, you’ll get access to some great benefits, including 27 days holiday (excluding bank holidays), an annual supplement for private medical insurance, generous pension scheme and life assurance, We’re also proud to offer competitive family leave. 

You’ll have the opportunity to participate in our annual, performance-related bonus plan, and there are the many discounts we offer that you can take advantage of – both for our own products and at a range of high street stores and online offerings. 

The brand with the brolly is choosing today to change tomorrow.

Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands. 

We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.

Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?

Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.

We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve.

We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow.

We all work differently, and have different needs, which is why. we’re always open to discussing flexible working arrangements. Likewise, we’re committed to finding reasonable accommodations for candidates with specific needs during our recruiting process.

So whoever you are, wherever you are, whatever your story, we'd love to hear from you.