Non-Financial - Conduct Risk Consultant

Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.

Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.

We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.

Joining us means helping create brighter financial futures for all our customers. 

We’re recruiting for a Non-Financial – Conduct Risk Consultant to join our team. In this role, you will support the Conduct and Operational Risk Managers in the monitoring and oversight of conduct risk across Retail and Institutional Retirement. You’ll provide independent risk advice and guidance to the business, deliver effective 2nd line challenge and provide oversight of frameworks, policies and processes, enabling relevant areas to operate in accordance with regulatory standards, industry best practice and applicable Group standards.

What you'll be doing:

• Advising on conduct and operational risk for new projects, products, and services, influencing where necessary to ensure they deliver good customer outcomes and stay within risk appetites
• Supporting the management of non-financial risk frameworks, providing second line oversight to manage risks effectively
• Preparing and distributing risk reports and MI packs, ensuring clear visibility of risks, and tracking actions to completion
• Challenging the business on their management of conduct and operational risks, conducting risk and control assessments and spotlight reviews to ensure policies and processes are improved
• Analysing regulatory changes and advising the business on their impacts, contributing to consultations and implementation
• Overseeing responses to significant risk events, ensuring objective challenge, root cause analysis, and proactive management

Who we're looking for:

• Regulatory Expertise: You have a strong grasp of FCA rules, especially in financial advice, pensions, and later life mortgages. You can analyse emerging regulations and policy, pinpoint business impacts and apply regulatory rules and control objectives to real-world scenarios, creating compliant and commercially viable solutions
• Qualifications: Ideally you will hold the Diploma in Financial Planning / Diploma in Regulated Financial Planning or equivalent
• Risk Management: You understand operational, regulatory, and customer-focused risk management principles and have experience managing operational and conduct risks
• Reporting Skills: You are proficient in preparing management reports, including data analysis and MI reporting, and coordinating with multiple parties
• Risk Identification: You have a keen eye for identifying and investigating conduct and operational risks
• Workload Management: You can generate and manage workloads through effective business interactions
• Networking: You are an effective networker with strong communication skills and independent thinking
• Independence: You can remain independent while providing practical, value-added solutions, positively influencing outcomes for stakeholders
• Delivery Focus: You are resilient, able to meet challenging deadlines, and manage conflicting priorities
• Best Practices: You appreciate industry best practices and take a pragmatic approach when needed
• Attention to Detail: You have excellent attention to detail

If this sounds like you, we would love to have you join our team!

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes  
• Generous pension contribution  
• Life assurance   
• Private medical insurance (permanent employees only) 
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday 
• Competitive family leave 
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice 
• There are the many discounts we offer – both for our own products and at a range of high street stores and online   
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. 

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. 

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.