Lead Site Reliability Engineer

Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.

Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.

We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.

Joining us means helping create brighter financial futures for all our customers. 

We are seeking a data-driven and customer-focused Site Reliability Engineer to join our mobile app development team. In this pivotal role, you will analyse app performance metrics, user feedback, and App Store reviews to identify areas for improvement and lead initiatives that enhance the app's performance and user experience. You will collaborate closely with product managers, designers, and engineers to ensure the app meets performance goals and delivers an exceptional user experience.

As a Senior Site Reliability Engineer, you will be embedded within the app development team, working closely with product, design, and operations teams. Your responsibilities will include ensuring technical solutions align with L&G Retirement Solutions' architectural principles, designs, and both functional and non-functional requirements. Additionally, you will ensure consistent monitoring, logging, and alerting are in place, delivering value to our customers.

What you'll be doing:

• Harnessing cutting-edge analytics to monitor and optimise key app performance metrics like speed, stability, resource usage, and user engagement, ensuring our app stays ahead of the curve
• Pioneering the definition and tracking of key performance indicators (KPIs) and non-functional requirements, driving our app's performance and user experience to new heights
• Leveraging user feedback and App Store reviews to uncover innovative opportunities for improvement and address user pain points with creative solutions
• Collaborating with visionary product managers and UX designers to develop and prioritise groundbreaking initiatives that transform user feedback into an exceptional user experience
• Integrating seamlessly with the development team to embed performance optimisation tasks and user experience enhancements into the software development life cycle, fostering a culture of continuous innovation
• Conducting forward-thinking user research, surveys, and usability tests to gather deep insights and validate cutting-edge product improvements
• Analysing the impact of optimisation efforts and provide strategic recommendations for further innovative enhancements

Who we're looking for:

• In-depth understanding of mobile app performance metrics and user experience best practices, with a proven ability to diagnose and resolve issues efficiently
• Exceptional communication and collaboration skills, enabling effective work with cross-functional teams and the ability to convey technical concepts to non-technical stakeholders
• Outstanding problem-solving and analytical skills, with the capability to identify patterns and insights from data
• Experience with user research techniques and usability testing methodologies, such as A/B testing
• Proficiency in app analytics tools, including Google Analytics, Adobe Experience Platform, or similar
• Extensive knowledge and hands-on experience with cloud platforms and Infrastructure as a Service (IaaS) offerings, preferably Amazon Web Services (AWS) or Microsoft Azure.
• Comprehensive understanding of release, integration, and deployment processes, along with awareness of promotion pathways within these processes
• Expertise in observability principles and practices, including monitoring, logging, tracing, and alerting systems to ensure transparency and actionable insights into system performance and health, using tools like Dynatrace and Datadog

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes  
• Generous pension contribution  
• Life assurance   
• Private medical insurance (permanent employees only) 
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday 
• Competitive family leave 
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice 
• There are the many discounts we offer – both for our own products and at a range of high street stores and online   
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.