IT Service Analyst

Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income, savings, lending, and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we’re a fast-growing division with big, customer-centred ambitions.  

We’re recruiting for an IT Service Analyst to join L&G Retail in either Cardiff, Hove or London!

You'll play a key role in supporting the maintenance, improvement and availability of IT services by ensuring ITL aligned processes are implemented by teams and suppliers, using metrics and problem analysis to identify, drive and measure improvement.

What you'll be doing:

• Working collaboratively with business teams, Group Technology, suppliers and other L&G teams to govern and influence roles and methods of working to provide effective end-to-end service delivery
• Minimising the impact by engaging in incidents, representing the team in major incidents or by escalation, and improving service availability and quality through systematic problem management, including root cause analysis and prioritisation of resolution, remediation and prevention
• Maintaining the integrity of services through change by reporting and engaging in change and service readiness processes to advise, review and approve
• Supporting the improvement of availability and recovery by ensuring the CMDB and knowledgebases are maintained and updated, reflecting effective change, capacity, configuration and availability management
• Supporting continuous improvement culture by identifying potential improvements through work on all processes
• Supporting assurance of the performance of application vendors, third-party suppliers and internal suppliers of support service to ensure alignment to service levels

Who we're looking for:

• Experience in IT service management 
• A background in a Financial Services business would be great
• ITIL experience would be a huge plus
• Experience in collaborating with a variety of colleagues at different seniority levels
• An understanding of the effective and appropriate use of process and improvement initiatives to instil good working practices and decision making throughout the service lifecycle

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes  
• Generous pension contribution  
• Life assurance   
• Private medical insurance (permanent employees only) 
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday 
• Competitive family leave 
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice 
• There are the many discounts we offer – both for our own products and at a range of high street stores and online   
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Legal & General is a leading financial services organisation, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.  

We’re one of the world's largest asset managers, homebuilders, pension providers and insurers. Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued.  

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.  

We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. 

If you’re open to find out more, we'd love to hear from you.