Investment Operations Oversight Manager

Legal & General (L&G) is a leading UK financial services group and major global investor. 

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. 

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income. 

L&G Institutional Retirement looks after around 700,000 institutional customers who have their retirement benefits secured with us. Operating continuously in the UK market from our entrance in 1987, we are the UK’s longest-running insurer. 

Our Institutional Retirement business is the UK’s longest-serving active bulk annuity provider.

Who we are 

Institutional Retirement is the only insurer to have been operating continuously in the UK market from our entrance in 1987 to the present day. Our UK retirement annuity book stands at an estimated £86.1 billion at 31 December 2023. 

Across our retail and institutional retirement businesses, we look after more than 1 million customers, around c.700,000 of whom are institutional customers who have had their retirement benefits secured with us. 

We’re currently looking to hire an Investment Operations Oversight Manager to join L&G Institutional Retirement Investment Operations

This is a manager-level role focused on delivering high-quality and effective operational oversight of Service Partners, both internal and external to the L&G Group. This includes oversight of asset managers (both in-house and external), asset data suppliers, and custodians

The role is responsible for ensuring robust governance and control frameworks are in place, enabling Service Partners to consistently deliver high-quality services that are measurable against agreed benchmarks and KPIs. These metrics will feed into transparent, meaningful management information (MI) to support performance monitoring and strategic decision-making

What you'll be doing:

• Overseeing day-to-day service delivery from internal and external providers, ensuring adherence to agreed KPIs, SLAs, and contractual obligations. Leading Lead weekly service and KPI review meetings
• Driving the evolution of provider operating models and reporting frameworks to reflect the increasing complexity and growth of IR’s business, continuously enhance KPI and MI reporting by capturing relevant data
• Owning and managing the day-to-day relationships with internal and external providers, fostering a collaborative approach to maximize service output. Establishing a comparative framework for evaluating provider performance across key metrics
• Scheduling and conducting site visits to internal and external providers to assess operating models, including system architecture, process flows, risk controls, BCP/DR plans, and staffing profiles
• Building and implementing an internal service model and relevant dashboards for internal clients and data consumers, including formal SLAs, KPIs, and MI reporting
• Maintaining a robust control environment by identifying, recording, and mitigating risks, ensuring all relevant SLAs are regularly reviewed
• Implementing appropriate governance, reporting and escalation of changes impacting customers to ensure key checkpoints are met in line with stakeholder and business requirements

Who we're looking for:

• In depth knowledge of Investment Operational knowledge of Asset Managers and/or Insurance PRT Providers.
• Technical knowledge of OTC Derivatives, Collateral Management, E2E Trade Processing and Private Markets/Assets
• Strong understanding of control frameworks, risk management principles with proven ability to implement and maintain effective control in complex environment
• Ability to influence without direct authority in matrixed or cross-functional settings with strong interpersonal and communication skills with a talent for persuasion and negotiation
• Experience in stakeholder management and driving alignment across teams or departments.
• Demonstrated ability to take initiative and drive results in fast-paced environment
• Strong decision-making skills and the ability to lead with confidence and clarity across multiple stakeholders both internally and externally
• E2E Operations Oversight function inclusive of optics i.e. Performance and Risk Dashboards, Senior Management Reporting, Stakeholder Reporting

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. 

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. 

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.