Affordable Housing Aftercare Manager – London and Southeast

Do you share our passion for creating a safe, secure, and affordable place for everyone to call home? That's exactly what we're working towards at Affordable Homes. With a fast-growing pipeline, we collaborate with well-known developers, housing associations and public sector bodies across the country to drive new investment into the affordable housing sector.

As part of the wider Legal & General Group, our heritage goes back over 180 years, with a solid reputation as one of the leading financial services groups. We are pioneering institutional investment into the housing sector, whilst providing excellent service and quality homes.

Focusing primarily on the Shared Ownership and affordable rent markets, we strive to be the UK’s leading private affordable housing provider, known for excellent service and quality homes.

We’re recruiting for a Affordable Housing Aftercare Manager ​​​​​​ to join us to cover the London and Southeast region. We’re offering a competitive base salary and good benefits package.

In this role you will be required to travel to sites across London and Southeast Home Counties. It is likely you will be on site visits for 3 days of the week

What you'll be doing:

• Collaborating with the delivery team, Employers Agents, Defects Suppliers, and colleagues to ensure timely rectification of defects and smooth transition of new homes to customers
• Proactively responding to aftercare queries and updating systems to ensure issues are correctly recorded and managed
• Overseeing the activities of relevant Defect Suppliers and contractors to ensure closure of defects within agreed service level agreements
• Supporting the Head of Aftercare in managing and reviewing agreed KPIs, tracking actions to ensure closure
• Raising purchase orders for verified deployment of external contractors and recording associated costs
• Leading on authorisation of works and the invoicing process, including re-charge/retention, and managing expenditure and budgets
• Attending End of Defect or Post Practical Completion inspections and building relationships with developers’ aftercare teams

Who we're looking for:

• Strong academic background with a construction/maintenance qualification
• Part or full CIH professional qualification or equivalent is desirable
• Valid driver’s license
• Experience in a similar repairs/maintenance or customer-facing role within the housing/construction industry
• Good technical knowledge of construction, maintenance, and repair of houses and apartments
• Excellent written and verbal communication skills
• Strong problem-solving abilities and resilience in handling challenging situations

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes  
• Generous pension contribution  
• Life assurance   
• Private medical insurance (permanent employees only) 
• At least 25 days holiday, plus public holidays
• Competitive family leave 
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice 
• There are the many discounts we offer – both for our own products and at a range of high street stores and online   
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart  

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.