Training & Development Consultant

Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income, savings, lending and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we’re a fast-growing division with big, customer-centered ambitions. 

Do you thrive sharing knowledge with others? Do you have a background in claims and assessment within insurance or financial services? If you’re passionate about helping others learn and grow, then this may be the role for you!

We are looking to hire a Training and Development Consultant to join us on a hybrid basis where you’ll work in our Hove based office as required for training/work purposes.

We’re offering a starting salary from £33,000 depending on experience.

You’ll support the Claims Team in delivering excellent customer service to corporate and intermediary customers by providing a comprehensive quality training and development programme for the Group Protection and IPB claims area.

What you'll be doing

• Develop, define and deliver a comprehensive training programme and processes to ensure that the quality and competency of colleagues is maintained and ongoing training is provided.
• Design and deliver training on claims for all product types to new starters and other areas of Group Protection.
• Provide support on the assessment of Group Protection and IPB claims, checking and approving decision making to accept/reject liability, management plans and authorise payment as per individual authority limits as agreed by the Head of Claims.
• Define, document, implement and regularly review the process and training manuals for the Claims area.
• Evaluate the effectiveness of training programmes and ensure that Career Paths are regularly reviewed and updated.
• Support the Technical & Governance Team in the delivery of training in relation to legislative, regulatory or process changes.
• Contribute to company and Group Protection wide projects and process reviews to deliver product & proposition development and system design & improvements.
• Develop, define & deliver processes & systems to ensure that all customer data is dealt with appropriately in accordance with legislation, in particular the Data Protection Act, the Access to Medical Reports Act and Legal & General’s Confidentiality Policy.
• The Role is not regulated by the FCA, and the jobholder is not an approved person. However, the jobholder will be responsible for ensuring regulatory standards associated with the role are achieved at all times.
• Requirement to deputise for Training & Development Manager as required.

• Someone who loves sharing knowledge with others, someone with natural coaching ability with strong communication skills.
• Someone with a claims and assessment within financial services background who can develop and ultimately thrive in this role.
• Proven ability to design and deliver training and development programmes.
• Ability to represent the department at internal/external meetings.
• Effective organisational skills with the ability to work to targets and deadlines.

The brand with the brolly is choosing today to change tomorrow.

Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands. 

We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.

Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?

Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.

We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve.

We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow.

We all work differently, and have different needs, which is why. we’re always open to discussing flexible working arrangements. Likewise, we’re committed to finding reasonable accommodations for candidates with specific needs during our recruiting process.

So whoever you are, wherever you are, whatever your story, we'd love to hear from you.