Team Manager - Loading Services

Legal & General looks after around 700,000 institutional customers who have their retirement benefits secured with us. Operating continuously in the UK market from our entrance in 1987, we are the UK’s longest-running insurer.

Our Institutional Retirement division provides pension risk transfer (PRT) solutions for UK and US defined benefit (DB) schemes, and reinsurance solutions from our global hub in Bermuda. We work with companies, DB pension schemes and their advisors to help them secure and protect scheme members’ retirement benefits.

Joining us means you’ll support customers’ financial security in retirement; help companies to settle their pension liabilities and focus on growing their businesses; and enable investment for the long term to back our pension promises.

We have a great opportunity for someone to join our award-winning Pension Risk Transfer business as a Team Manager in the Loading Services Team.

In this role you will proactively manage a team of Loading Specialists to ensure that pension scheme data is loaded into the Admin System accurately, effectively and efficiently. You will also provide the team with the support they need outside of their day-to-day responsibilities to thrive and develop themselves further.

Whilst technical pensions knowledge is preferrable for this role (ideally with specific experience/knowledge of DB Pensions) we would be open to applications from various backgrounds, as long as there is a desire from that individual to learn about the technical aspects of the role on the job and they have previous people and task management experience.

This a hybrid working opportunity, which means that you can work flexibly between our idyllic Hove Office and your home, to find a work-life balance that works for you.

What you'll be doing:

• Ensuring the team is providing an efficient loading service to the business both during the installation phase and once the FDS has been signed.
• Understanding the demand for scheme loading & policy document distribution to ensure that the team can facilitate this demand and that the team’s workflow is recorded correctly to ensure accuracy of work tracking and management information.
• Designing, implementing and maintaining an annual rolling plan for outstanding scheme loading activities; prioritising against customer/business/regulatory/cost need and delivering against the plan.
• Managing and developing the controls, processes and documentation for all aspects of the loading and policy document production process.
• Managing, motivating and developing team members to maximise the overall performance of the team. Which will include identifying development needs/progression opportunities for individuals and providing them with the relevant training/coaching required.
• Acting (over time) as a technical expert for all Loading and Policy Document queries, which could include being utilised as the Society’s contact and expert on sensitive or priority schemes, acting as the focal point for queries and having responsibility for interpreting and keeping up to date with current pensions legislation and HMRC practices.
• Checking (over time) individual scheme loads as required, ensuring that data and rules are loaded accurately, and all test calculations are documented.
• Ensuring that customers Policy Documents are issued correctly and on time.

Who we're looking for:

• Strong people and task management skills, with the ability to lead the Loading Services team by example.
• A positive, supportive and co-operative leader who inspires the team to consistently achieve their goals and objectives.
• A calming presence with the ability to adapt to changing circumstances in a fast-paced environment and a willingness taking on new challenges.
• Ability to resolve issues/queries effectively and take ownership and accountability of the decisions that were made and the outcomes that follow.
• Ability to provide positive and constructive feedback to others, and show resilience when receiving feedback themselves from others, by acting positively on this feedback.
• Highly customer focused, understanding the need to maintain and improve relationships with both internal and external customers. This includes our policyholders, scheme members, legislative bodies and our colleagues within the rest of L&G.
• Strong prioritisation and organisational skills, which will be key in providing an accurate and cost-effective service to the business, by getting it right first time & actively supporting/training others to reach the same high standard.
• Owns their own development and supports and empowers others with their development too.
• A strong communicator who can provide clear and warm verbal & written communications.
• Either an understanding of, or a keen willingness to learn about Defined Benefit Pension schemes, and Pension Risk Transfer deals and how the Loading Services Team play there part in this process.

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes  
• Generous pension contribution  
• Life assurance   
• Private medical insurance
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday 
• Competitive family leave 
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice 
• There are the many discounts we offer – both for our own products and at a range of high street stores and online   
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart 

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.