Service Analyst

Legal & General is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, aiming to build a better society for the long term by investing our customers’ money in things that make life better for everyone and create value for our shareholders.

Our Group Functions provide the services that all areas of the business need. This requires a talented and diverse team behind the scenes, who enable everyone at L&G to do what they do best. 

Joining us means helping to improve the lives of our customers and contributing to the success of the business every day.

We've got a brilliant opportunity for a Service Analyst to join Group Tech on a 6 month fixed-term contract, in either Cardiff, Hove or London!

You'll support the team through maintaining the demand plan, workforce forecasting and transition of projects into a live status. In addition to this you'll ensure Service Readiness governance checks are completed with satisfactory evidence and approvals are obtained prior to any deployment into production.

What you'll be doing:

• Assisting in the creation of a pipeline of demand across the Group to ensure they are captured by the Service Transition process
• Supporting the Service Transition Management process and resources, assisting in the leading of the review meetings and assisting stakeholders, ensuring issues and actions are captured and distributed to stakeholders
• Ensuring the Release Calendar is maintained
• Assisting in producing Monthly Reporting packs
• Monitoring, maintaining and consistently reviewing all projects transitioning through the Service Readiness Process, ensuring that the high standards of governance are met
• Actively promoting Service Transition within the Group and leading awareness and training sessions

Who we're looking for:

• Knowledge of best practice IT Service Management processes (ITIL)
• Good experience in collaborating with a wide variety of colleagues (technical and non-technical)
• Experience of supporting production IT services using the ITIL framework
• You'll also have a knack for problem solving
• ITIL qualification would be a huge plus!

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes  
• Generous pension contribution  
• Life assurance   
• Private medical insurance (permanent employees only) 
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday 
• Competitive family leave 
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice 
• There are the many discounts we offer – both for our own products and at a range of high street stores and online   
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.