Senior HR Business Partner

Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.

Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.

We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.

Joining us means helping create brighter financial futures for all our customers. 

We have an amazing opportunity for a Senior HR Business Partner to join us in Cardiff!

You’ll play a key role in the Retail HR team, as a strategic advisor to our Chief Operating Officer and the Customer Operations function, supporting the leadership team to drive a customer centric culture and efficient function delivering great outcomes for our customers  You will lead a team of brilliant HR Business Partners to deliver the annual people plan, grow critical capabilities and optimise technology through the use of data and AI to enhance our customer experience.  This role requires a deep understanding of HR practices, including strategic workforce planning, reward, leadership and talent development, employee relations and organisational design.  You should have strong commercial acumen, a commitment to diversity and inclusion, and the ability to influence and build relationships at all levels of the organisation.

If you’re looking for a role where you can have a real impact for our customers, colleagues and leaders, while influencing commercial decisions and driving change and optimisation, then this could be the ideal next move for you!

We work on a hybrid basis.  You’ll need to be based near one of our sites (Cardiff, Hove or Solihull) and anticipate regular travel to Cardiff (c2-3 times per month).

What you’ll be doing

• Contributing to the development and implementation of the overall Retail People Plan, through active participation and by leading people programme projects across the business
• Providing proactive support and challenge to the senior management team on all aspects of people and organisation development, driving a high-performing culture and contributing to the business plan
• Creating and delivering local people plans to support this, ensuring they help deliver to critical business priorities and performance measures
• Leading the annual cycle of people activity, including pay review, performance calibration, and employee engagement
• Providing HR solutions to the business on employee engagement, organisational design/restructuring, talent and succession management, learning & development, performance management, and resource planning. Ensuring HR solutions represent an appropriate balance between external market practice and internal L&G policy and practice
• Working in partnership with the HR Director and business leaders to diagnose cultural levers and interventions that will drive the right culture
• Leading and driving organisational change initiatives by providing expertise in organisational design, change management, and engagement
• Utilising HR metrics and analytics to drive data-led decision-making and measure the effectiveness of HR programmes and services

Who we’re looking for

• Experience as a strategic and commercial HR partner, supporting customer facing business area
• A passion for change and optimisation, with proven achievements in delivering customer centric cultural change
• Experience of leading organisational change with a focus on talent management, organisation design and culture change
• Experience of providing effective HR partnership to Executive level
• Experience with AI or tech transformation
• Essential experience in and understanding of employment law, HR policies and procedures
• A good understanding of Reward and People Development methodologies and current best practice.

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.