Payroll Subject Matter Expert

Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income, savings, lending and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we’re a fast-growing division with big, customer-centered ambitions. 

Our customers are at the heart of everything we do within Retail Annuities and the Customer Payroll team is no exception. We process the payments to our customers, ensuring that all payments and deductions are paid accurately and on time. We have many payroll processes and controls to ensure this, so we protect our customers from unnecessary hardship either due to incorrect or late payments, or inaccurate reporting that could affect customers in other ways.

The job holder will act in an SME capacity and support the Payroll Operations and Reconciliations Manager and lead by example within the team. They will provide payroll technical support to the customer payroll team, the wider CS teams, their customers, and intermediaries to ensure that our customers are paid accurately and on time, including project support, demonstrating, quality checking and attesting to relevant controls, as well as leading on complex cases.

What you will be doing:

• Support the payroll leadership team in adapting/developing the existing payment process/systems to accommodate ongoing changes/new requirements, specifying the business change requirements to the relevant systems and liaising with project teams and vendors as appropriate, undertaking appropriate project work as required
• Support the Payroll Systems manager and Operations Manager in user testing and monitoring the implementation of changes to the payment systems, briefing those changes to the payroll team, In Payment teams, and other business areas to ensure accuracy, the continuation of payments and customer service
• Support colleagues through the sharing of knowledge by delivering training on processes to help maintain excellent customer service and quality standards within the department and providing expert technical support to internal customers, assisting with/recommending solutions to complex payment problems, including leading hyper care for complex edge cases that need special attention as they are worked through the systems
• Undertake transaction monitoring to protect both the Legal & General and our customers from any financial loss
• Authorise money out sign off and act as support/delegate for access and authorisation limit requests as appropriate
• Consumer Duty- Ensure that the principles of Conduct Risk are embedded into your day-to-day operations to deliver good customer outcomes at all times. Ensure that all business processes and internal controls within your role are designed and performed in a way that delivers good customer outcomes and demonstrates effective management of Conduct Risk.
• Process Improvement - identify areas of improvement and working within our processes and agile framework to take action to continually enhance the customer journey

• Payroll and Pensions Industry Awareness
• Legal & General pension products serviced by the function, payroll processes, software & change management
• Payroll Regulatory/Risk
• Processing payroll
• Payroll reconciliations, exceptions and variance analysis and resolution
• Experience in a similar environment working on pension payrolls (10,000+ volume) and reconciliations of payrolls on a B2c and B2b basis
• Ability to perform analysis and interpretation of financial and technical payroll data for reconciliation and query resolution
• Initiative – trouble shooting and issue resolution
• Communication at all levels
• Problem solving and decision making
• Planning/Organisation of payroll duties
• Keeping velocity in a changing environment
• Strong team player
• Excel
• Effective communication at all levels and leading by example, role modelling

When you commit to Legal & General, we’ll commit to you too. That means we’ll recognise and reward your hard work, your performance and your contribution.

If you join us, you’ll get access to some great benefits, including private medical insurance, at least 25 days holiday (excluding bank holidays), a generous pension scheme, life assurance, and Income Protection. You can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice. We’re also proud to offer competitive family leave. 

You’ll have the opportunity to participate in our annual, performance-related bonus plan and valuable share schemes. And then there are the many discounts we offer that you can take advantage of – both for our own products and at a range of high street stores and online offerings. 

The brand with the brolly is choosing today to change tomorrow.

Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands. 

We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.

Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?

Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.

We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve.

We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow.

We all work differently, and have different needs, which is why. we’re always open to discussing flexible working arrangements. Likewise, we’re committed to finding reasonable accommodations for candidates with specific needs during our recruiting process.

So whoever you are, wherever you are, whatever your story, we'd love to hear from you.