Payroll Controls and Governance Analyst

Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income, savings, lending and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we’re a fast-growing division with big, customer-centered ambitions. 

Our customers are at the heart of everything we do within Retail Annuities and the Customer Payroll team is no exception. We process the payments to our customers, ensuring that all payments and deductions are paid accurately and on time. We have many payroll processes and controls to ensure this, so we protect our customers from unnecessary hardship either due to incorrect or late payments, or inaccurate reporting that could affect customers in other ways.

The job holder will monitor and report on related reconciliations and wider controls within Customer Payroll, ensuring we have visibility that they’re effectively managed to the agreed tolerances and adhere to the agreed L&G and legislative deadlines.

What you'll be doing

• Managing and ensure the agreed reconciliation KPIs are being adhered too, working with the reconciliation SMEs, reporting the statistics to the payroll leadership team and wider Retail Annuities team where necessary. Creating and circulating the KPI dashboard to agreed timelines for payroll leadership and wider leadership / committee packs and representing Customer Payments at appropriate forums and meetings
• Supporting with and ensuring control attestations and clearly evidenced and documented, keep a record of any control failures, risk events and issues to ensure accuracy in the controls and drive on actions for identified mitigations and improvements.
• Supporting the shaping, development and continuous improvement of controls frameworks across our related core processes and systems. While assisting with testing of design, implementation and operational effectiveness of controls within customer payroll.
• Co-ordinating the creation of all reconciliation and operational process guides, to ensure clear and up to date documentation.  Manage EUC's and coordinate regular reviews with criticality assessments.
• Ensuring reporting on outstanding reconciliations is completed in a timely basis in order to determine the level of exposure on outstanding items for balance sheet management. Includes managing, escalating key risks and delivering controls, in line with the risk management framework and regulations, to minimise the impact on retail annuities.
• Ensuring that the principles of Conduct Risk are embedded into your day-to-day operations to deliver good customer outcomes at all times. Ensuring that all business processes and internal controls within your role are designed and performed in a way that delivers good customer outcomes and demonstrates effective management of Conduct Risk. 
• Supporting colleagues and be an advocate for risk culture best practice, sharing knowledge and guidance. Development and maintenance of good working relationships with our 1st line risk team and complaints team to understand and drive accuracy KPI's and best practice.
• Supporting the ongoing work relating to our overall operational resilience.
  Assisting G5 in incident & audit management, project work activity which relates to the risk, governance and compliance elements within customer Payroll. Including acting as cover/delegate for aspects of the G5 role.

What we're looking for

• Good end-to-end understanding payroll processes & reconciliation management (essential)
• Basic payroll knowledge and reasoning (essential)
• Basic accounting knowledge and reasoning (essential)
• Risk and control management (essential)
• Pensions payroll legislation (desirable)
• Good understanding of compliance reviews/audits (desirable)
• experience of payroll processing and reconciliations
• Experience of controlling and reporting on payroll reconciliations and processes
• Excel intermediate to advanced
• Strong analytical skills
• Good ability to produce reporting and dashboards
• Effective Presentation techniques
• Lead by example in demonstrating L&G Behaviours and risk culture

When you commit to Legal & General, we’ll commit to you too. That means we’ll recognise and reward your hard work, your performance and your contribution.

If you join us, you’ll get access to some great benefits, including private medical insurance, at least 25 days holiday (excluding bank holidays), a generous pension scheme, life assurance, and Income Protection. You can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice. We’re also proud to offer competitive family leave. 

You’ll have the opportunity to participate in our annual, performance-related bonus plan and valuable share schemes. And then there are the many discounts we offer that you can take advantage of – both for our own products and at a range of high street stores and online offerings. 

The brand with the brolly is choosing today to change tomorrow.

Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands. 

We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.

Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?

Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.

We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve.

We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow.

We all work differently, and have different needs, which is why. we’re always open to discussing flexible working arrangements. Likewise, we’re committed to finding reasonable accommodations for candidates with specific needs during our recruiting process.

So whoever you are, wherever you are, whatever your story, we'd love to hear from you.