Investment Operations Product Owner

Legal & General (L&G) is a leading UK financial services group and major global investor. 

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. 

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income. 

L&G Institutional Retirement looks after around 700,000 institutional customers who have their retirement benefits secured with us. Operating continuously in the UK market from our entrance in 1987, we are the UK’s longest-running insurer. 

Our Institutional Retirement business is the UK’s longest-serving active bulk annuity provider.

Who we are 

Institutional Retirement is the only insurer to have been operating continuously in the UK market from our entrance in 1987 to the present day. Our UK retirement annuity book stands at an estimated £86.1 billion at 31 December 2023. 

Across our retail and institutional retirement businesses, we look after more than 1 million customers, around c.700,000 of whom are institutional customers who have had their retirement benefits secured with us. 

We’re recruiting for a Investment Operations Product Owner to join us. 

This senior individual contributor role is for a self-driven Product Owner with end-to-end accountability for the Investment Operations Product within LGIR. Responsible for investment asset data, accounting, service oversight, onboarding, and transformation, the Product Owner defines the vision, roadmap, and backlog to deliver accurate, well-controlled, and responsive capabilities. Leading a virtual team across functions, they align priorities, coordinate delivery, and drive business value through influence and collaboration across Investments, Finance, ALM, Risk, Technology, and Operations.

What you'll be doing:

• Defining and owning the Investment Operations product vision, aligning with LGIR’s strategic and operational objectives and articulating a clear value proposition to demonstrate its contribution to investment execution, regulatory compliance, operational efficiency, and business growth
• Evolving the product vision continuously to remain responsive to market, regulatory, and business change
• Developing and maintaining a multi-year roadmap, applying structured prioritisation methods to maximise value across business, regulatory, and operational outcomes, balancing transformation with incremental delivery, and clearly communicating the roadmap to stakeholders
• Collaborating with stakeholders to define clear user stories, business outcomes, and acceptance criteria, while owning and managing the backlog of Investment Operations initiatives across data, accounting, controls, onboarding, and service oversight, and conducting regular backlog grooming sessions with the virtual team
• Building and maintaining strong relationships with internal stakeholders (including Investments, Finance, ALM, Risk, and Technology), integrating user and stakeholder input into the product lifecycle, and acting as the voice of the customer and single point of contact for Investment Operations priorities
• Partnering with delivery teams (internal change, technology, and external MSPs) to break initiatives into phased releases that deliver incremental value, establishing clear operational readiness, data quality, and control adherence criteria to ensure releases are tested, predictable, and well-communicated
• Embedding a continuous improvement mindset in the product, capturing learnings through retrospectives and incidents, and defining and tracking product KPIs across data quality, operational efficiency, service performance, and stakeholder satisfaction to inform roadmap reprioritisation and decision making
• Identifying and assessing risks (including operational, regulatory, and data-related) across Investment Operations, embedding appropriate governance, controls, and contingency frameworks in product delivery, and ensuring adaptability in responding to regulatory requirements (e.g., Solvency II, IFRS 17, PRA, Bermuda)
• Engaging stakeholders and undertaking appropriate testing prior to implementing systems or business changes to ensure the impact on internal stakeholders and customers is understood

Who we're looking for:

• Strong understanding of investment operations processes (data, accounting, onboarding, oversight, reporting)
•  Familiarity with regulatory and accounting frameworks (Solvency II, IFRS, PRA, Bermuda)
• Excellent skills in product ownership practices, agile delivery, backlog management, and roadmap planning · Strong ability to manage stakeholders and influence outcomes across diverse functions and seniority levels
•  Analytical skills to evaluate data, process, and service performance, driving evidence-based decisions
•  Excellent written and verbal communication skills, able to distil complex topics into concise messages
• Proven track record as a Product Owner or Product Manager within investment operations, asset servicing, or broader financial services
• Demonstrable success in driving operational improvements, automation, or data initiatives through structured product ownership
• Experience engaging with C-suite stakeholders as well as operational teams
• Experience coordinating or leading virtual teams spanning multiple functions and geographies
• Bachelor’s degree in finance, business, operations, or technology, desirable, but not essential, with equivalent experience

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. 

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. 

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.