DB Pension Administrator

You will maintain scheme data and administer and update individual member records, handling all aspects of customer claims work in an efficient and effective manner to the satisfaction of our customers. You will also assist the LGR CSS Retirement team by providing support and training when necessary to ensure accurate and timely processing for schemes both prior to and flowing ‘sign off’.

Please note that there will be a requirement to come into the office in Hove everyday for the first 4-6 weeks of employment for training. The role will then move to hybrid - working one day a week in the office.

What you'll be doing: 

Providing an efficient claims service to individual scheme members and intermediaries, during the installation phase.

Executing manual retirement calculations, design & issue of non-standard communication to both members and 3rd party intermediaries using the claims calculator.  To work with buy out and buy-in schemes as required usually with between three and five benefit slices and up to five hundred members.

Checking individual quotations and ensuring that documents/letters and statements are correct and that L&G is protected from any additional payments or cost above those for which the Society is liable.

Checking of and authorising of the payment of claims ensuring that the correct benefits are settled, and where necessary to oversee the amendment of appropriate computer systems to meet the demands of non-standard schemes.

Providing on the job training on various aspects of the area’s work and provide technical advice and instruction to less experienced members of the team.

Acting as a technical expert for the team, which could include being utilised as the Society’s contact and expert on sensitive or priority schemes, acting as the focal point for queries and having responsibility for interpreting and keeping up to date with current pensions legislation and HMRC practice.

Setting up and maintaining scheme records, and to personally deal with the investigation of anomalies and to take whatever action is appropriate

Reviewing schemes that are not yet ‘signed’ and ensure all systems are kept up to date. Liaise with Installations to ensure the correct data is used for all quotations and settlements and proactively review outstanding data items both internally and externally.

Facilitating the operation of a variety of bulk exercises (Transfer, WULS etc) in line with the agreed process liaising accordingly with Installations and Loading.

Ensuring all member records are updated and correct at the point the FDS is signed by L&G and the Trustees.

Qualifications:

Pension Qualification from CII or PMI desirable

Knowledge:

Defined Benefit Pension knowledge.

Experience:

Regulatory knowledge of The Pensions Regulator, The Financial Conduct Authority, The Pension Protection Fund and the Financial Assistance Scheme.

Skills:

Analysis & Problem Solving:  actively contributes to the enhancement of the overall performance of the team.

Planning & Organisation: responsible for allocating work to team members, monitoring and ensuring SLA's are achieved by the team supported with use of EG.

Confidence and Resilience: be confident to provide feedback to others.  Have the confidence to contribute to internal and external meetings.

Teamwork: have an awareness and understanding of team work levels and support business needs across the team.

Coaching and mentoring: coaching Skills.

Customer Service: customer service skills with external parties using a variety of communication methods.

Communication: case conference and meeting skills.

Benefits:

When you commit to Legal & General, we’ll commit to you too. That means we’ll recognise and reward your hard work, your performance and your contribution.

If you join us, you’ll get access to some great benefits, including private medical insurance, at least 25 days holiday (excluding bank holidays), a generous pension scheme, life assurance, and Income Protection. You can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice. We’re also proud to offer competitive family leave. 

You’ll have the opportunity to participate in our annual, performance-related bonus plan and valuable share schemes. And then there are the many discounts we offer that you can take advantage of – both for our own products and at a range of high street stores and online offerings. 

About us:

The brand with the brolly is choosing today to change tomorrow.

Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands. 

We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.

Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?

The brand with the brolly is choosing today to change tomorrow.

Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands. 

We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.

Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?

Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.

We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve.

We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow.

We all work differently, and have different needs, which is why. we’re always open to discussing flexible working arrangements. Likewise, we’re committed to finding reasonable accommodations for candidates with specific needs during our recruiting process.

So whoever you are, wherever you are, whatever your story, we'd love to hear from you.