Customer Value Analyst

Legal & General (L&G) is a leading UK financial services group and major global investor. 

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. 

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income. 

Who we are 

Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement.

We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys. 

We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways. 

Are you passionate about turning data into meaningful insights that shape strategic decisions?

Join our dynamic team at L&G Retail as a Customer Value Analyst, where you'll leverage data analytics and statistical modelling to assess strategy value, customer engagement, and conversion metrics.

This is a fantastic opportunity to make a real impact in a collaborative, forward-thinking environment.

What you'll be doing:

• Developing customer and prospect knowledge to drive actionable insights
• Leading testing programmes to quantify and isolate strategic benefits
• Applying segmentation and modelling techniques to unlock customer value
• Delivering end-to-end customer insight including capturing requests from internal customers, planning analysis, data manipulation and analysis, generating insights and delivering back to stakeholders
• Supporting business initiatives through advanced analytical techniques
• Partnering with colleagues and the Data Analytics Manager to embed and link insights from different projects, in order to drive profitable growth and decision-making

Who we're looking for:

• You'll be well versed in the use of statistical testing approaches and isolation of commercial incremental benefit across business or marketing functions
• You should also have experience in developing predictive models and their application to performance
• Experience in working with colleagues across all seniority levels
• Good SQL knowledge
• Experience with Dataiku, Python or similar analysis tools
• Degree level or equivalent in Mathematics, Statistics, Economics, Psychology, Behavioural Economics or Data Science would be a huge plus

Transferring knowledge to colleagues and maintaining standards of output

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart 

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. 

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. 

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.